Account Manager

About the Role

This Account Manager role sits at the heart of a fast-growing AI communication startup, owning and growing a portfolio of B2B customers for a phone-based AI assistant platform. You will drive adoption, expansion, and long-term satisfaction while working cross-functionally with Customer Success, Product, and Marketing to turn product value into measurable revenue impact.

What You'll Do

Serve as the primary point of contact for assigned accounts across the full customer lifecycle. Expand customer value by identifying new use cases and upsell opportunities within your portfolio. Run regular reviews, discovery sessions, and upsell conversations with existing customers.

Analyze customer usage data to demonstrate how AI automation delivers measurable business impact. Own expansion revenue targets including upgrades, add-ons, and renewals on a monthly and quarterly basis. Ensure smooth onboarding and ongoing product adoption to maximize retention.

Collect and relay structured customer and market feedback to Product and GTM teams. Maintain a clean CRM, reliable forecasts, and a healthy pipeline. Conduct regular touchpoints and quarterly business reviews to proactively drive customer success.

Collaborate with Customer Success, Product, and Marketing on coordinated account plans. Help shape the company's account management and expansion motion as the business scales.

What We're Looking For

At least 1 year of experience in B2B SaaS sales, account management, or customer success. Proven track record driving upsells, renewals, or expansion revenue within existing accounts. Strong product and technical understanding with a genuine affinity for AI and ML technologies.

Native-level German for customer calls, reviews, and demos. Structured working style, ownership mindset, and a strong customer-first orientation. Experience in a startup or scale-up environment is a plus.

Comfortable with CRM tools and maintaining disciplined pipeline hygiene. Compensation & Benefits OTE of EUR 65,000 to EUR 95,000 annually (fixed salary plus uncapped commission), depending on experience. Visa sponsorship is not available for this role.

Location Based on-site in Vienna, Austria , with hybrid work possible.

ABOUT THE ROLE

This Account Manager role sits at the heart of a fast-growing AI communication startup, owning and growing a portfolio of B2B customers for a phone-based AI assistant platform. You will drive adoption, expansion, and long-term satisfaction while working cross-functionally with Customer Success, Product, and Marketing to turn product value into measurable revenue impact.

WHAT YOU'LL DO

• Serve as the primary point of contact for assigned accounts across the full customer lifecycle.
• Expand customer value by identifying new use cases and upsell opportunities within your portfolio.
• Run regular reviews, discovery sessions, and upsell conversations with existing customers.
• Analyze customer usage data to demonstrate how AI automation delivers measurable business impact.
• Own expansion revenue targets including upgrades, add-ons, and renewals on a monthly and quarterly basis.
• Ensure smooth onboarding and ongoing product adoption to maximize retention.
• Collect and relay structured customer and market feedback to Product and GTM teams.
• Maintain a clean CRM, reliable forecasts, and a healthy pipeline.
• Conduct regular touchpoints and quarterly business reviews to proactively drive customer success.
• Collaborate with Customer Success, Product, and Marketing on coordinated account plans.
• Help shape the company's account management and expansion motion as the business scales.

WHAT WE'RE LOOKING FOR

• At least 1 year of experience in B2B SaaS sales, account management, or customer success.
• Proven track record driving upsells, renewals, or expansion revenue within existing accounts.
• Strong product and technical understanding with a genuine affinity for AI and ML technologies.
• Native-level German for customer calls, reviews, and demos.
• Structured working style, ownership mindset, and a strong customer-first orientation.
• Experience in a startup or scale-up environment is a plus.
• Comfortable with CRM tools and maintaining disciplined pipeline hygiene. COMPENSATION & BENEFITS OTE of EUR 65,000 to EUR 95,000 annually (fixed salary plus uncapped commission), depending on experience. Visa sponsorship is not available for this role. LOCATION Based on-site in Vienna, Austria, with hybrid work possible.