Forward Deployed Engineer (Polish)

About the Role

This is a hands-on engineering role at a seed-stage AI voice and communication platform, sitting at the intersection of product, go-to-market, and customers. You will own deployments end-to-end, from capturing requirements through to production, and build the reusable playbooks that make rollouts scalable across the Polish market.

What You'll Do

Capture customer requirements and translate them into concrete implementation plans. Build and roll out AI assistant setups in production, covering workflows, logic, prompts, and guardrails. Implement integrations with third-party systems including APIs, webhooks, CRMs, calendars, and ticketing tools.

Develop smaller features and glue code to cleanly map customer use cases to the platform. Debug under live production conditions across calls, flows, and edge cases, and deliver fast fixes. Build reusable templates and deployment playbooks to make customer setups scalable and repeatable.

Deliver prioritized, concrete product feedback to the engineering team based on real customer pain points.

What We're Looking For

3+ years of experience as a software engineer building production systems with APIs, integrations, or workflow automation. Strong understanding of AI systems and LLMs, including prompting, tool-use, RAG, and common failure modes. Solid independent coding skills in at least one backend language such as Python or TypeScript.

Proven experience implementing APIs, webhooks, authentication patterns, and third-party integrations. Experience building and debugging production workflows, including edge case handling and rapid troubleshooting. Cloud deployment and observability fundamentals: deploying, monitoring, and debugging applications in production.

Ability to translate complex business processes into automated, testable logic flows. Native or near-native Polish and fluent English are required. Nice to have: experience with voice or telephony systems, low-code workflow tools such as n8n, SQL, monitoring and tracing tools, or familiarity with GDPR and data privacy requirements.

Compensation & Benefits Salary range: 60,000 to 85,000 EUR annually. Visa sponsorship is not available for this role. Location On-site in Warsaw, Masovian Voivodeship, Poland.

ABOUT THE ROLE

This is a hands-on engineering role at a seed-stage AI voice and communication platform, sitting at the intersection of product, go-to-market, and customers. You will own deployments end-to-end, from capturing requirements through to production, and build the reusable playbooks that make rollouts scalable across the Polish market.

WHAT YOU'LL DO

• Capture customer requirements and translate them into concrete implementation plans.
• Build and roll out AI assistant setups in production, covering workflows, logic, prompts, and guardrails.
• Implement integrations with third-party systems including APIs, webhooks, CRMs, calendars, and ticketing tools.
• Develop smaller features and glue code to cleanly map customer use cases to the platform.
• Debug under live production conditions across calls, flows, and edge cases, and deliver fast fixes.
• Build reusable templates and deployment playbooks to make customer setups scalable and repeatable.
• Deliver prioritized, concrete product feedback to the engineering team based on real customer pain points.

WHAT WE'RE LOOKING FOR

- 3+ years of experience as a software engineer building production systems with APIs, integrations, or workflow automation.

• Strong understanding of AI systems and LLMs, including prompting, tool-use, RAG, and common failure modes.
• Solid independent coding skills in at least one backend language such as Python or TypeScript.
• Proven experience implementing APIs, webhooks, authentication patterns, and third-party integrations.
• Experience building and debugging production workflows, including edge case handling and rapid troubleshooting.
• Cloud deployment and observability fundamentals: deploying, monitoring, and debugging applications in production.
• Ability to translate complex business processes into automated, testable logic flows.
• Native or near-native Polish and fluent English are required.
• Nice to have: experience with voice or telephony systems, low-code workflow tools such as n8n, SQL, monitoring and tracing tools, or familiarity with GDPR and data privacy requirements. COMPENSATION & BENEFITS Salary range: 60,000 to 85,000 EUR annually. Visa sponsorship is not available for this role. LOCATION On-site in Warsaw, Masovian Voivodeship, Poland.