← All jobs
Zscaler

Technical Success Manager

City of London Corporation, GBR
Level
Lead

Not stated in the posting: salary, work type, visa.

Open. First seen 2 October 2026.

Apply on the company's site →

About the role

Zscaler's standard text

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.

We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.

We are looking for a Technical Success Manager to join our team. This is a remote role based in the UK role, reporting to the Manager of Technical Success Management in the Customer Success Organization department. You will guide customers through their Zero Trust journey as the central post-sales point of contact, helping customers adopt and maximize Zscaler's solutions to secure their digital transformation objectives. Your role centers on providing expert advice, building relationships, and ensuring successful solution adoption.

What you'll do (Role Expectations)

Build and nurture relationships with key customer stakeholders and operational service owners to define and prioritize the strategic alignment between customer objectives and Zscaler goals

Offer technical guidance, product insights, and best practices to develop customized strategies for the integration and operationalization of Zscaler solutions

Provide technical expertise and organizational leadership to manage complex escalations and coordinate resolutions with internal and external teams

Work proactively to identify adoption insights, develop risk mitigation plans, and partner with Zscaler teams to ensure long-term customer success

Participate in the creation and sharing of intellectual capital, including best practice guides and playbooks, to strengthen the Customer Success team’s collective impact

Who You Are (Success Profile)

You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. true ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback-knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We're Looking for (Minimum Qualifications)

Zscaler's standard text

Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain

3+ years of experience in a customer-facing role such as Solutions Delivery, Customer Success Management, Technical Account Management, or Sales Engineering

3+ years of experience in Cloud Services Architectures, Web-based Security, Networking, or Infrastructure Solutions

Technical acumen with the ability to align customer business challenges to the Zscaler portfolio for desired business and security outcomes

Strong communication and presentation skills with the ability to influence internal and external decisions

What Will Make You Stand Out (Preferred Qualifications)

Experience advising customers on leveraging AI-powered security analytics and machine learning to proactively detect threats, assess risks, and optimize policy enforcement

Experience in local government or the wider UK public sector, with knowledge of their methodologies and Security requirements

Deep background in Cloud and Networking Security technologies such as SD-WAN, MPLS, SWG, DLP, VPNs, and CASB

#LI-MP1 #LI-Hybrid

Zscaler's standard text

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

  • Various health plans
  • Time off plans for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks, and more!

Learn more about Zscaler's hybrid working model and benefits here.

Zscaler's standard text

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler's standard text

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

What this role asks for

Particular to this role

Machine Learning

Rare in Zscaler's other 221 open postings.

In most of Zscaler's ads

Zero Trust

Named in most of its open postings, whatever the role.

57% of this description is written for the role. The rest is Zscaler's standard text, folded away below.

Read against Zscaler's other open postings on this site.

The team: Customer Success Dept HIRES STEADILY

This role is one of 13 open in Customer Success Dept. 6 were posted in the last 30 days and the oldest in May: a team that hires all year rather than one being built.

WHAT THE TEAM WORKS WITH, ACROSS ITS POSTINGS

Zero Trust (13 of 13), Cisco (6 of 13), OAuth (5 of 13), Linux (4 of 13), Machine Learning (4 of 13), Unix (4 of 13), AWS (3 of 13)

OTHER ROLES ON THIS TEAM

From the team and dates on Zscaler's own job board.

Similar jobs

Is this your posting and you want it taken down? Email info@careerholo.com.