Senior Cloud Engineer

Position Overview

As impact.com scales, we require a Senior Cloud Engineer to serve as a technical specialist for our infrastructure substrate. You will be part of a specialised squad (IaC & Provisioning,

Observability, SRE, SecOps, or FinOps) focused on ensuring that production environments are stable, observable, secure, and cost-effective. In this role, you treat the infrastructure layer as a capability provider to the rest of the engineering organisation. You are responsible for executing the technical roadmap, covering everything from IaC evolution and GCP/AWS Kubernetes and compute management to vulnerability remediation and observability standards.

Key Responsibilities

Infrastructure & Compute Engineering

• Author, maintain, and version high-quality IaC modules (Terraform) for GCP and AWS services, ensuring they are consumable by platform engineering.
• Deploy and maintain foundational networking topology, VPCs, DNS, and IAM primitives.
• Manage the lifecycle of GKE/EKS clusters and compute instances, including the maintenance of secure base images and container standards.
• Drive drift detection and remediation, ensuring automated scans run daily with remediation completed within 24 hours.

Reliability & Observability

• Maintain observability backends (metrics pipelines, log storage, and alerting) to ensure infrastructure-layer monitoring standards are met.
• Ensure log pipeline uptime of 99.9% and maintain an alert accuracy rate of < 5% false positives for P1/P2 alerts.
• Participate in stress testing and capacity planning to ensure infrastructure can scale safely.
• Reduce toil through automation, contributing to at least one major toil reduction initiative per quarter.

Incident Response & SecOps

• Participate in the infrastructure on-call rotation, acknowledging P1 incidents within 5 minutes and aiming for an MTTR of < 30 minutes.
• Execute vulnerability remediation and security patching on advisories from the SOC: Critical (48 hours) and High (7 days).
• Ensure patch compliance for > 95% of systems and conduct quarterly access reviews.
• Draft and publish blameless post-mortems within 5 working days of resolving infrastructure incidents.

Cloud Economics (FinOps)

• Support cloud spend governance by identifying rightsizing opportunities and reserved instance strategies.
• Flag regional spend anomalies (> 10% deviation) within 24 hours of detection.

Required Experience & Skills

• 5+ years of experience in cloud infrastructure, SRE, or platform operations.
• Hands-on experience operating infrastructure at scale in GCP (preferred) and AWS.
• Proficiency with Terraform, Kubernetes (GKE), and observability stacks like Prometheus, Grafana, or Open Telemetry.
• Experience with security patching, access controls, and Google SREprinciples (error budgets, SLOs).

Key Performance Indicators (KPIs)

• Maintain 99.99% availability for cloud infrastructure per year.
• Target > 90% IaC module coverage for all provisioned infrastructure.
• Acknowledge SOC advisories within 4 hours and triage within 1 working day.
• Delivery of new standard environments within 2 working days.

Role Boundaries

To maintain focus, this role does not own:

• Application-level business logic or shared libraries.
• Developer-facing observability standards or CI/CD deployment tooling.
• Security policy and risk management frameworks (owned by the Security department).

Benefits:

• Hybrid, Casual work environment
• Unlimited PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme with 10x for provident fund
• Restricted Stock Units
• 3-year vesting schedule pending Board approval
• Internet Allowance
• Fitness club fee reimbursements
• Technology Stipened
• Primary Caregiver Leave
• Mental Health and Wellness Benefit - Including 12 Therapy/Coaching sessions + Dependent coverage

#LI-Hybrid