Senior Technical Instructor

About the Role:

The technical instructor will be responsible for classroom and virtual delivery of Kong technical training. You will be working at a hectic and fast-paced startup as a member of the education team. This team is responsible for creating and delivering both online and instructor-led training to Kong customers and partners.

Above all, you’ll be acting as a stellar teammate for the rest of Kong.

What You’ll Do:

• Working with a diverse team of people from all over the world
• Deliver in-person and virtual instructor-led training offerings to diverse audiences including engineers, solutions architects, managers and operations personnel
• Managing training sessions, addressing any issues that arise and keeping learners on track
• Developing and optimizing curricula and associated training materials to support our internal and external training needs
• Analyzing customer training requirements
• Maintaining current knowledge of relevant technology as assigned

What You'll Bring:

• Show passion and determination about technology
• Enjoy working with others and collaborating
• Self-awareness and strong communication skills are a must
• Thrive in an agile work environment that requires flexibility and self-direction
• Excellent organization, time management, and attention to detail
• Proven ability to meet deadlines and prioritize multiple projects and deliverables
• Prior experience in API management preferred
• Proficient in Linux environments including Cloud and Development tooling
• 5+ years developing curriculum for technical or software training courses including instructor-led materials, self-paced e-learning modules, and job aids
• Ability to cater to multiple learning methods and to match the appropriate methods with the subject matter and audience
• Experience working with a content management system, knowledge base, and/or online reference for learning
• Can explain the benefits of using APIs and API governance clearly and concisely to both technical and non-technical stakeholders
• Ability to travel to customer and Kong locations as-needed

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