IT Support Engineer (Onsite)

What MatX is Building

MatX's mission is to make the world’s best AI models run as efficiently as allowed by physics, bringing the world years ahead in AI quality and availability.

MatX is seeking an organized, self-starting Help Desk / Desktop Support Technician. You'll be the first point of contact for IT support for a hundred-plus users, help maintain their fleet of MacBook, ChromeOS, and Linux devices, provision new user accounts, and keep our office technical infrastructure running.

This role is based in our Mountain View, CA office and requires at least three days per week on site. You'll report to the IT team.

What You'll Do Here:

• Serve as the first point of contact for Help Desk issues, triaging and resolving or escalating them
• Provision laptops and user accounts for new employees, and deprovision them for departures
• Assist with procurement and deployment of hardware, including MacBook, ChromeOS, and Linux devices
• Help keep the device fleet up to date, enrolled in mobile device management (MDM), and compliant with our security baseline
• Assist with corporate mobile device and BYOD (bring-your-own-device) enrollment
• Maintain conference room audio/video equipment and office networking
• Track action items and projects to completion, coordinating with other teams and updating documentation as needed

Who You Are:

• 2–4 years of experience in IT support, help desk, or a similar role, ideally at a startup or other fast-paced environment
• Know Google Workspace administration, GitHub, and Linux, and have basic networking and security knowledge
• Are highly organized, detail-oriented, and write and communicate clearly
• Learn new tools quickly, act first and course-correct, and stay effective when priorities shift
• Handle sensitive and confidential information with discretion
• Are based in, or willing to relocate to, the San Francisco Bay Area and can work on site in Mountain View three days per week

Bonus Points If You Have:

• Experience with an MDM platform for macOS and ChromeOS
• Scripting or infrastructure-as-code experience with Bash, Python, and/or Terraform
• Familiarity with Google Cloud IAM and group-based access management
• Genuine interest in AI infrastructure and what MatX is building

Compensation

The US base salary for this full-time position is determined based on a variety of factors including role, experience, location, job related skills, and relevant education and training. Career length is only a guideline for compensation.

• Early Career - $160,000 - $275,000 + equity
• Mid Career - $175,000 - $400,000 + equity
• Senior Career - $250,000 - $600,000 + equity

What We Offer

• Time off: 4 weeks PTO (accrued) + 12 company Holidays + up to 3 weeks remote work
• Health: Company-subsidized Medical (Kaiser or Anthem) for employees & dependents, Guardian Dental and Vision insurances for employee & dependents, and life insurance (employee only), plus HSA and FSA offerings via Lively.
• Financial Security: Choose from Roth or pre-tax 401K (or both) with a 5% company contribution (even if you don't contribute), 100% company-paid life insurance (up to $300K), long-term disability and travel insurance.
• Professional Development: $1500 per year Professional Development Budget
• Team Meals: MatX provides onsite team lunch & dinner Monday - Friday, with your choice of ordering via WeBox, Specialty’s or via our reimbursement system
• Commute on Us: We pay 100% for your daily commute. Commute via our company rideshare account, reimburse public transportation, or get a Fasttrak card (or all three)
• MatX E[x]tras: $50/mo to use on the perk you value most
• Cell & Internet Reimbursement: $35/mo for cellular and $40/mo for wifi
• Remote Home Setup: Use our Amazon business account for up to $1000 in office setup purchases.
• Mental Wellbeing: 100% paid mental health benefit via SpringHealth and Guardian EAP.
• Support to Parents: Up to 12 weeks paid parental leave regardless of path to parenthood, 10 weeks pregnancy disability leave, flexible return-to-work hours, and a $6K Family Fund to cover fertility, surrogacy, adoption, menopausal health, preservation, family counseling and more.

As part of our dedication to the diversity of our team and our focus on creating an inviting and inclusive work experience, MatX is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, physical or mental disability, medical condition, marital/domestic partner status, military and veteran status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.
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This position requires access to information that is subject to U.S. export controls. This offer of employment is contingent upon the applicant's capacity to perform job functions in compliance with U.S. export control laws without obtaining a license from U.S. export control authorities.
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MatX does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People team and any resumes submitted are deemed to be the property of MatX.