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Talent Trader Group

Customer Service Officer (Engineering/Call Center/North)

Singapore
Level
Mid

Not stated in the posting: salary, work type, visa.

Open. First seen 3 October 2026.

Apply on the company's site →

About the role

Responsibilities:

  • Handle incoming customer inquiries and provide excellent customer service.
  • Assist customers with product information, technical support, and order processing.
  • Resolve customer complaints and ensure customer satisfaction.
  • Collaborate with internal teams to address customer issues and provide timely resolutions.
  • Maintain accurate customer records and update customer databases.
  • Conduct customer satisfaction surveys and gather feedback.
  • Follow up on customer inquiries and ensure prompt resolution.
  • Handle escalated customer complaints and issues.
  • Provide recommendations for process improvement and customer service enhancement.
  • Stay updated on company products, policies, and procedures.

Requirements

  • Diploma or degree in Engineering or any related field.
  • Prior experience in customer service or call center environment.
  • Strong communication and interpersonal skills.
  • Customer-focused mindset and ability to empathize with customers.
  • Ability to handle high volume of customer inquiries and multitask effectively.
  • Problem-solving and conflict resolution skills.
  • Proficiency in Microsoft Office applications.
  • Ability to work in a fast-paced environment and adapt to changing customer needs.
  • Fluency in English and other relevant languages is preferred.
Talent Trader Group's standard text

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Talent Trader Group's standard text

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

What this role asks for

75% of this description is written for the role. The rest is Talent Trader Group's standard text, folded away below.

Compared with Talent Trader Group's other open jobs.

The team: ENG

This role is one of 198 open in ENG.

WHAT THE TEAM WORKS WITH, ACROSS ITS POSTINGS

AutoCAD (26 of 198), Test Automation (13 of 198), PLC (2 of 198), SolidWorks (2 of 198)

OTHER ROLES ON THIS TEAM

From the team and dates on Talent Trader Group's own job board.

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