Engineer II, Global Product Support

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company.

Be the Expert Others Rely On—Advance EPI Technology at ASM

Global Product Support Engineer

At ASM, our technology enables the world’s most advanced semiconductor manufacturing—and when the challenges are toughest, our experts step in. We’re seeking a Senior Global Product Support Engineer who thrives on solving complex problems, supporting cutting‑edge tools, and making a real difference for customers and field teams worldwide.

In this role, you’ll serve as the go‑to technical authority, supporting advanced EPI systems when issues demand deep expertise beyond first‑line support. Your work will directly impact tool performance, customer confidence, and ASM’s reputation for technical excellence.

What You’ll Do

As a Global Product Support Engineer, you’ll operate at the highest technical level, combining hands‑on problem solving with global collaboration:

• Provide advanced technical support for complex electro‑mechanical equipment and sophisticated software systems
• Diagnose, troubleshoot, repair, and debug issues escalated by field engineers and product support teams
• Act as the escalation point when standard troubleshooting paths are exhausted, delivering clear solutions under pressure
• Partner with engineering teams by reporting design, reliability, and maintenance insights that drive continuous improvement
• Support customer installations and deliver technical training when deeper expertise is required
• Engage directly with customers to resolve highly technical issues and ensure optimal system performance
• Travel globally (up to 50%) to support field operations, customer sites, and critical escalations

What We’re Looking For

You bring strong semiconductor experience, technical depth, and the confidence to lead in high‑stakes situations:

• Proven experience diagnosing and resolving complex technical issues
• Minimum 3 years of experience in semiconductor manufacturing environments
• Bachelor’s degree in Engineering (Mechanical or Electrical Engineering preferred)
• Strong understanding of electro‑mechanical systems and software‑driven equipment
• Excellent analytical and problem‑solving skills
• Ability to clearly communicate complex technical concepts to both technical and non‑technical audiences
• Strong presentation skills and comfort leading technical discussions
• Willingness and ability to travel locally and internationally up to 50%
• Customer‑focused mindset with the ability to remain effective in challenging, time‑critical situations