Technical Account Manager

Backed by Insight Partners, Lightspeed Venture Partners, and other leading VCs with over $210M in funding, ScaleOps is the leading player in a massive and growing market. We are building the autonomous infrastructure management platform that will power the next decade of enterprise compute.

What You'll Be Doing

We're looking for a Technical Account Manager to be on the front lines, working closely with our customers and prospects, providing technical support, and serving as a trusted advisor. You will work with our sales, product, and engineering teams to help customers understand the value of the ScaleOps platform from both a technical and business perspective.

• Engage with customers to ensure their success
• Partner with the sales team to drive our customers' journey, build technical wins, and grow champions
• Develop a deep understanding of customers' goals and objectives, and articulate how our offerings address their needs
• Create and own value-based relationships at all levels within customer organizations
• Actively participate in all phases of planning and execution, from initial discovery to the technical win
• Develop and maintain a deep understanding of the ScaleOps product to demonstrate its value in sales meetings and at events such as meetups and conferences
• Advise the sales team on effective ways to position the ScaleOps product
• Onboard, educate, and enable partners, and support them in sales cycles
• Deepen both your sales and technical skills through self-driven education and ScaleOps' professional development opportunities

What You'll Bring

• 3+ years of hands-on experience working with cloud-native technologies, such as container technologies and Kubernetes (required)
• Minimum three years of experience in a customer-facing role, such as technical sales or sales/solution engineering (required)
• A track record of success in a technical presales role, with enough experience selling and implementing technology to earn customer trust
• A demonstrable ability to articulate and sell the benefits of modern platforms, software, and technologies