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SentinelOne

Staff Technical Support Engineer

Israel
Level
Staff

Not stated in the posting: salary, work type, visa.

Open. First seen 3 October 2026.

Apply on www.sentinelone.com →

About the role

SentinelOne's standard text

Our Purpose

At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them becomes more critical than ever. When you join SentinelOne, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow. If you are motivated by meaningful challenges and want your impact to be real, measurable, and global, you will find purpose here.

About Us

SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Our AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems to deliver autonomous detection and response with clarity and speed. By combining real-time analytics, intelligent automation, and a unified data foundation, we reduce noise, simplify complexity, and empower security teams to focus on what truly matters.

Our teams are builders, problem-solvers, and innovators committed to shaping the future of security. If you are excited to solve hard problems alongside talented, mission-driven people, we invite you to help us build a safer future for humanity.

What Are We Looking For?

SentinelOne's standard text

We’re looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.

As a Staff Technical Support Engineer, you will be tasked with being a key contributor: analyzing complex customer issues, driving our cross-organizational projects, building tools that will help improve productivity, driving innovation, and more. We are seeking someone with a proven track record on a variety of platforms, focusing on Mac, Linux, K8s, cloud, mobile and AI.

What Will You Do?

  • Provide grade-A support for our enterprise customer base in EMEA, leading escalations and performing through troubleshooting in order to resolve the reported issues.
  • Understand the issue and the business/security impact.
  • Provide frequent, meaningful, high-quality updates to customers
  • Identify and alert on new trends and widespread issues.
  • Share knowledge, write KB articles and create automations to improve current processes.
  • Analyze support workflows and make suggestions to improve efficiency and effectiveness

What Skills and Knowledge Will You Bring?

Ideal candidates will have:

  • Minimum 2 years of experience in a customer support role, or a customer-facing technical role.
  • Expert-level proficiency in Mac, Linux, K8s, cloud (AWS, GCP, Azure), mobile and AI.
  • Network or Endpoint Security background required.
  • Excellent customer-facing abilities and strong problem-solving as well as troubleshooting skills
  • Excellent written and verbal communication skills in English (other languages are a plus)
  • Demonstrated understanding of common customer service tools (Ticketing, Voice, Chat) and processes
  • Ability to analyze and identify improvements in service systems
  • Ability to think outside the box and drive innovation that improves productivity
  • Independent, responsible and result-driven team player
  • Experience with writing code and scripting is an advantage
SentinelOne's standard text

Why us?

AI is redefining how the world operates and rewriting the rules of security in real time, and SentinelOne was built for this moment. From day one, we architected an AI-native platform designed to operate at machine speed, not as an add-on to legacy systems but as the foundation itself. If you want to build where innovation and impact move together, this is that place.

We invest in our Sentinels with comprehensive, competitive benefits designed to support you and your family:

Equity & Rewards

  • Restricted Stock Units (RSUs)
  • Employee Stock Purchase Plan (ESPP)

Time Off & Wellbeing

  • Competitive leave benefits
  • Gender-neutral parental leave
  • Employee Assistant Program
  • Workout sessions and a Wellness App

Insurance & Financial Security

  • Medical and insurance benefits
  • Pension
  • Employee Assistance Program (EAP)
SentinelOne's standard text

Work Perks & Flexibility

  • Global home office allowance
  • Mobile phone reimbursement

SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SentinelOne participates in the E-Verify Program for all U.S. based roles.

What this role asks for

In most of SentinelOne's ads

Cybersecurity

Named in most of its open postings, whatever the role.

40% of this description is written for the role. The rest is SentinelOne's standard text, folded away below.

Read against SentinelOne's other open postings on this site.

The team: Technical Support HIRES STEADILY

This role is one of 17 open in Technical Support. 15 were posted in the last 30 days and the oldest in July: a team that hires all year rather than one being built.

WHAT THE TEAM WORKS WITH, ACROSS ITS POSTINGS

Cybersecurity (17 of 17), Linux (15 of 17), Bash (13 of 17), PowerShell (13 of 17), Python (13 of 17), Kubernetes (11 of 17), AWS (3 of 17)

OTHER ROLES ON THIS TEAM

From the team and dates on SentinelOne's own job board.

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