Chief Client Architect

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• Business Insider named us an “enterprise startup to bet your career on”
• Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world
• Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
• Quartz ranked us the #1 best company for remote workers

Responsibilities

We are looking for an exceptional Chief Client Architect to join our growing team. In this role, you will be responsible to:

Executive Advisory & Flagship Account Leadership

Serve as the primary executive technical advisor to customer CIOs, CTOs, and senior business stakeholders

Own the long-term customer architecture and automation strategy, aligned to business priorities and enterprise standards

Lead executive-level discussions on platform adoption, operating models, governance maturity, and technology investment decisions

Act as the single point of accountability for post-sales technical strategy and architectural decisions for flagship accounts

AI, Agentic Automation & Enterprise MCP Strategy

Shape and guide customers’ AI and agentic automation journeys, leveraging Workato’s AI capabilities and ecosystem

Advise on the design and adoption of agent-based workflows, human-in-the-loop models, and decision automation

Partner with customer executives to define enterprise MCP (Model Context Platform / orchestration) strategies, including:

Context management across applications, data, and workflows

Secure orchestration of AI agents and automations

Governance, observability, and lifecycle management for AI-driven systems

Align AI and agentic initiatives with enterprise security, compliance, and risk requirements

Translate emerging AI capabilities into practical, scalable enterprise use cases that drive measurable business outcomes

Expansion, Value Realization & Commercial Impact

Drive software expansion, adoption depth, and renewal confidence through strategic advisory and roadmap alignment

Identify and shape multi-year expansion opportunities tied to automation, integration, and AI-driven transformation

Partner with Account Executives and Customer Success leadership on account strategy, risk mitigation, and executive alignment

Track, articulate, and executive-report value realization outcomes linked to Workato adoption

Strategic Consulting & Advisory Delivery

Lead high-impact professional services engagements requiring executive-level judgment and architectural depth

Apply and evolve Workato advisory methodologies, including GEARS and Embedded Product Guide, across customer environments

Guide customers through:

Enterprise automation and integration target-state definition

Prioritization of integration, automation, and AI use cases

Advanced prototyping and accelerator-led delivery

Recipe and agent lifecycle management best practices

Advise on enterprise operating models that enable scalable automation and AI adoption

Architecture Governance & Decision Authority

Define and enforce architecture principles, standards, and guardrails across customer implementations

Act as escalation authority for non-standard architectures, AI design exceptions, and complex trade-offs

Guide customers on governance models covering integration, automation, and AI agents

Ensure solutions are scalable, secure, and aligned with long-term enterprise architecture objectives

Frameworks, Thought Leadership & Enablement

Contribute to the evolution of Workato’s architecture frameworks, AI patterns, and best practices

Create reusable executive-level assets such as reference architectures, strategy decks, and white papers

Serve as a Workato evangelist, articulating platform value across automation, integration, and AI

Mentor and enable Strategic Advisors, Technical Architects, and extended post-sales teams

Support partner enablement and delivery excellence across the Workato ecosystem

Requirements

Required

Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent experience)

20+ years of technology transformation consulting experience, including integration, middleware, or API management platforms

15+ years in an Enterprise Architect, Digital Architect, or similar senior architecture role

Demonstrated experience advising C-level executives on technology strategy and enterprise transformation

Strong understanding of enterprise security, governance, and operating models

Proven track record of driving platform expansion and value realization through professional services

Excellent executive communication skills, including board-level presentations and strategic documentation

Ability to operate independently in complex, ambiguous environments and take ownership of outcomes

Travel to the client site up to 50%, but may be higher or lower based on prevailing circumstances

Preferred:

Master’s (but not required) in Computer Science, Software Engineering, Business, or in a related field. Bachelor’s degrees and those with non-traditional but similar proven experiences may also apply.

Knowledge of key applications such as Salesforce, Netsuite, Workday, ServiceNow, SAP, EBusiness Suite, Databases

Knowledge of AWS, Azure, and GCP