Data Center Technician - Memphis

Datacenter Hardware Technician

Location: Memphis, TN (100% Onsite)
Shift: This is a 24/7 data center with rotating shifts, at least for the first few months. After several months, this will rotate back to a normal Monday-Friday (8-5 or 9-6) role.

Current shifts:

• Tuesday-Saturday (7am-4pm)
• Sunday-Thursday (3pm-12am or 11pm-8am)

Salary: 75-85K (based on experience)

Overview: We are seeking skilled Datacenter Hardware Technicians to manage break/fix operations, ensuring seamless operations of Dell servers in a fast-paced environment. This role requires hands-on technical expertise, with an emphasis on hardware repair, rack and stack, and troubleshooting. The ideal candidate is comfortable working onsite in a dynamic datacenter environment, managing tickets, and collaborating with a team to resolve hardware issues quickly and efficiently.

Responsibilities:

• Hardware Support: Perform hands-on maintenance, troubleshooting, and hardware replacement (e.g., GPUs, NICs, memory, etc.) for Dell servers and related equipment.
• Ticket Management: Track and manage service tickets, prioritizing and resolving issues in a timely manner.
• Problem-Solving: Diagnose and resolve hardware failures, leveraging expertise in server components and systems.
• Customer Service: Provide clear and effective communication with team members and internal customers, ensuring a smooth experience.
• Physical Tasks: Lift up to 65 pounds, work on ladders, and perform physically demanding tasks in the datacenter.
• Team Collaboration: Work efficiently with other technicians and departments to meet deployment goals and resolve technical issues.
• Attention to Detail: Ensure all repairs and tasks are completed to a high standard, maintaining precision and quality.

Preferred Skills:

• Nvidia GPU/NIC Experience: Familiarity with Nvidia hardware and networking interfaces is a plus.
• Basic Networking Knowledge: Understanding of basic network troubleshooting and configurations.
• Linux Log Reading: Experience reading and interpreting Linux logs for hardware diagnostics.

Nice-to-Have Skills:

• Linux CLI: Command-line experience in Linux for basic system navigation and troubleshooting.
• RoCE Networking: Familiarity with RoCE (RDMA over Converged Ethernet) network protocols.

Additional Information:

• Onsite Work: This role requires 100% onsite presence in Memphis, TN, with no remote work options.
• Physical Requirements: Ability to perform hands-on hardware repairs, lift heavy equipment, and work in a physically demanding environment.

If you're passionate about working in a fast-paced, hands-on datacenter environment and have the skills to troubleshoot and repair Dell server hardware, we want to hear from you. Apply today to be part of a groundbreaking AI deployment with one of the leaders in the industry!

Requirements

Required Skills:

• MUST be a current US citizen who resides in the Memphis, TN metro area
• Dell Server Expertise: Proven experience in racking, stacking, and servicing Dell servers in a datacenter environment.
• Break/Fix Experience: Hands-on experience with diagnosing hardware failures, swapping parts, and performing repairs.
• Problem-Solving Skills: Strong troubleshooting abilities to quickly identify and resolve hardware issues.
• Customer Focus: Excellent communication skills and the ability to provide customer service in a technical environment.
• Physical Endurance: Ability to lift 65 pounds and work at height on a ladder.
• Attention to Detail: Strong focus on precision and quality in all tasks.

Benefits

Our comprehensive benefits package for full-time salaried employees is effective immediately upon the start date. Benefits include comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option, a vision plan, and dental insurance with the base dental plan option paid for by PGTEK. Life Insurance, Short and Long-Term disability, and Critical Illness insurance have premiums covered.