Junior IT Support Engineer

About ZURU

ZURU is on a mission to disrupt across industries, challenge the status quo and catalyst change through radical innovation and automation advances. This is in play in different pillars of the company: ZURU Toys are re-imagining what it means to play; ZURU Tech is shaping a better future by leading the next building revolution; ZURU Edge is pioneering new generation FMCG brands to better serve modern consumers.

Founded in 2003 by EY Entrepreneur of the Year and World Entrepreneur Hall of Fame brothers Nick and Mat Mowbray, ZURU has quickly grown to a team of over 5000 direct and indirect members across more than 30 international locations.

One of the largest toy companies in the world, globally recognised and award-winning brands include Bunch O Balloons, Mini Brands, XSHOT, Rainbocorns and Smashers. Our global FMCG brands include MONDAY Haircare, Rascals, NOOD, BONKERS, Gumi Yum Surprise, and more!

For more information, visit www.zuru.com.

Role Overview

The Junior IT Support Engineer is responsible for providing day-to-day local and remote IT support to business users across supported regions. Working within a shared support model alongside the Senior IT Engineer, this role supports end users, office operations, device management, and service desk activities.

The role focuses on responsive user support, operational reliability, and continuous learning within a collaborative IT environment.

Position Impact

This role supports the efficiency and productivity of business operations by delivering timely IT support and maintaining stable user-facing IT services. The position contributes to smooth onboarding, daily IT operations, and positive user experience across local and remote offices.

The role also strengthens operational capacity within the Auckland IT support function and supports regional collaboration with global IT teams

Roles & Responsibilities

• Provide local and remote IT support for users across NZ, AU and other supported regions
• Support hardware, software, Microsoft 365, and user access related issues
• Manage and support laptops, desktops, printers, meeting rooms, and office IT equipment
• Work within a shared support ticket pool alongside Senior IT Support Engineers
• Handle support tickets with timely updates, troubleshooting, and escalation where required
• Support onboarding/offboarding activities, device setup, and user account configuration
• Assist with remote support tasks in collaboration with IT Shared Services (ITSC)
• Maintain IT asset records and support documentation updates
• Support office IT operations and user experience improvements
• Contribute to continuous improvement of IT support processes and knowledge sharing

Skills & Experience

• 1–3 years experience in IT support or strong entry-level technical capability
• Familiarity with Windows operating systems and Microsoft 365
• Basic understanding of networking and endpoint support
• Strong communication and customer service mindset
• Willingness to learn, collaborate, and grow within IT operations

LIFE@ZURU

ZURU is on a quest to reimagine tomorrow. Founded in 2003, ZURU Group has rapidly grown and now spans three core divisions—ZURU Toys, ZURU Edge (consumer goods) and ZURU Tech (construction).

At ZURU, we have cultivated a high-performing culture that encourages excellence. Our team works towards ambitious goals, learning, performing, and improving together, all while having fun. We empower talented individuals to do their best work every day.

At ZURU, you get out what you put in. You are responsible for driving your own career and we provide the platform to achieve it. As ZURU is on such a fast growth trajectory, there are opportunities here that you won’t find anywhere else.

Get to know us a little better by checking out @lifeatzuru on Instagram or www.zuru.com.

WHAT WE OFFER

• 🌱 Culture for Growth
• 🧘 Health Benefits
• 🌎 Global Opportunities
• 💡 Surrounded by an A Player Team
• 💰 Competitive Remuneration
• 🍓 Lots of fresh fruit, coffee, pals fridge and more (optional)