Data Center Security Manager - Batam

Please note that this role requires you to be on-site in Batam, Indonesia.

About Nscale

Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility.

About The Role

The Site Security Manager is responsible for the daily management of all physical security operations at the Batam Data Center. The role ensures that security services meet Nscale standards while maintaining a secure environment for staff, contractors, visitors and customers. The Site Security Manager oversees reception security, visitor management, access control, security patrols and operational readiness while acting as the primary point of contact for day-to-day site security matters.

Responsibilities:

Site Security Management

• Manage all physical security operations at Batam
• Ensure security standards are consistently maintained
• Conduct routine inspections of security controls
• Ensure compliance with site procedures

Contract Management

• Manage the Securitas security contract
• Supervise daily performance of security officers
• Conduct performance reviews and service meetings
• Ensure contractual service levels are achieved

Reception Operations

• Ensure reception operates professionally and securely
• Oversee visitor registration and identity verification
• Ensure visitor escorts are available where required
• Maintain visitor records

Visitor Management

• Manage all daytime visitor activity
• Ensure customer visits are coordinated securely
• Ensure contractor access follows approved procedures
• Support VIP visits and government delegations

Physical Security

• Ensure CCTV, access control and intrusion detection systems remain operational
• Conduct physical security inspections
• Report defects and coordinate remedial actions
• Verify perimeter security standards

Security Operations

• Coordinate responses to on-site security incidents
• Liaise with emergency services
• Conduct investigations into physical security events
• Produce incident reports

Compliance

• Support ISO 27001 and SOC 2 audits
• Maintain site security documentation
• Support customer security audits
• Ensure compliance with customer physical security standards

About You

Required

• Experience managing contract security teams
• Experience within data centers or critical infrastructure
• Knowledge of physical security systems
• Experience managing visitors and customer security requirements

Desirable

• Experience supervising reception operations
• Genetec experience
• Security auditing experience
• ISO 27001 or SOC 2 knowledge
• Experience supporting government or hyperscale customer environments