System Solutions Engineer

System Solutions Engineer

Job Responsibilities:

• Design and implement complex IT infrastructure solutions based on customer requirements.
• Collaborate with sales teams to understand customers' needs and develop technical solutions to meet those needs.
• Assist in the pre-sales process by delivering technical presentations and demonstrations to potential customers.
• Provide technical support and troubleshooting assistance to customers for AMAX's products and solutions.
• Perform on-site installations, repairs, and maintenance of hardware and software products.
• Communicate with customers to understand their technical issues and provide timely and effective solutions.
• Create and maintain technical documentation related to deployed systems and service activities, including troubleshooting guides and knowledge base articles.
• Collaborate with internal teams to escalate and resolve complex technical issues.
• Stay up-to-date with the latest technologies and industry trends to ensure AMAX remains competitive in the market.

Requirements

What we are looking for:

• Bachelor's degree in Computer Science, Electrical Engineering, or a related field.
• Experience with serve products, CPU/GPU, storage, and networking.
• Knowledge of the latest x86 server architectures.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively in a team environment.
• Experience in the server industry.
• Preferred Qualifications: Linux skill and scripting language ability.