Service Engineer

About us

SofMedica is a leading regional multinational company that distributes innovative medical equipment, harnessing the power of precision to improve healthcare outcomes. We are deeply committed to bridging the gap between cutting-edge medical technology and patients in Central and Southeastern Europe. Our mission is to foster an innovation and education ecosystem, empowering healthcare providers to deliver exceptional patient care.

Responsibilities:

• Perform installations, inspections, planned maintains and on time service interventions
• Prepare required technical documentation and keep device inventories updated, spare parts stock management
• Update with the product portfolio knowledge for all Business Groups and get the required certification to perform the service activity
• Participate in the process of analyzing the technical requirements of the clients
• Provide technical training and develop training materials for clients
• Contribute to the technical service audits readiness
• Reporting of the service activities (Service Report, Service Activities Register, Annual Technical Inspection Plan, List of installed devices)
• Respond politely, promptly and professionally to partner requests in line with company guidelines

Requirements

• University degree preferably in engineering (bionic, computer, mechanical, electrical)
• Experience in medical technology or technical service
• Native Croatian, fluent English knowledge verbal and written
• Driver's license, driving experience, willingness to travel
• Demanded soft skills:

o Reliability

o Flexibility, adaptability

o High degree of precision

o Good work ethic

o Independence, problem-solving skills

o Empathy, patience

o Customer focus, excellent communication skills

Benefits

• Be part of a mission-driven team dedicated to improving healthcare
• Work with unique, cutting-edge technology
• Opportunity for professional growth and continuous learning
• A supportive and innovative work environment
• Competitive salary, bonuses, and comprehensive benefits