Product Manager

DigiTickets provide ticketing and operational systems for many of the UK’s leading visitor attractions. We’re looking for a talented and driven Product Manager to join our team. Reporting to the Product Team Leader you’ll be a key contributor to the product strategy, roadmap and outcomes of the DigiTickets product suite.

• Review and consolidate multiple sources of data to identify Product opportunities. Consolidate your discovery to contribute to the Product strategy
• Stay close to the market by understanding competitor offerings, industry trends, and where the future of the tourism and attractions sector is heading
• Collaborate with colleagues across the business and with external partners to align stakeholders behind the product vision: Champion the Product and the voice of the Customer across the Organisation
• Scope and prioritise activities based on business and client impact
• Own the roadmap and delivery for your area of focus: in collaboration with the wider team deliver roadmapped items against committed timeframes
• Work closely with UX, Engineering and QA to deliver priorities from well scoped pieces of work with clear acceptance criteria
• Work in an Agile way, shipping MVP’s and iterative improvements
• Define and monitor key product metrics that demonstrate value and key customer outcomes
• Monitor post-launch performance
• Create and publish Produce release documentation and contribute to ensuring Help content is up to date and relevant
• Use AI to move faster and generate value within your work

Benefits

• Holidays: 25-30 days of annual leave (plus bank holidays), with increased entitlement based on service
• Salary: Up to £45,000 based on experience
• Nest Pension scheme
• Discretionary company bonus
• Annual Training Allowance: Receive support for certifications and professional development
• Birthday Leave: Enjoy a day off on your birthday to celebrate
• Team Outings & Events: Be part of a collaborative and social team culture

Essential

• 3+ years in product management, ideally B2B SaaS
• A track record of owning a product area end to end — discovery through launch to iteration
• Experience working within a wider product strategy: able to take direction on the destination and own the route
• Comfortable interpreting analytics and turning data into decisions that deliver customer value
• Excellent communicator
• Be able to say No (with justification)
• Solid grasp of design and UX principles
• Comfortable working in an Agile team
• Able to work from the office in Exeter x2 days a week

Nice to have

• Experience in tourism, attractions, ticketing, e-commerce or payments