Technical Service Manager

Castrol is one of the world’s leading lubricant brands, serving customers and consumers in the automotive, marine, industrial and energy sectors. Castrol brands are recognised globally for their premium quality and high performance, shaped by the company’s commitment to innovation and cutting-edge technology. With products sold in more than 150 countries, Castrol has helped keep things moving on roads and racetracks, air, sea, and space for over 125 years.

Job description

About the Team

The Technical Services & Engineering team partners with the Sales organization to drive sustainable business growth by providing technical expertise, application support, and value-based solutions for industrial customers. The team supports customers across key industrial segments including steel, automotive, bearing manufacturing, metalworking, and general engineering industries, working closely with Sales, Marketing, Product Management, Supply Chain, and customer operations teams to deliver measurable business value and operational excellence.

Key Tasks

• Provide technical expertise and field-based engineering support to customers and the Sales team across industrial lubricant and metalworking fluid applications.
• Evaluate customer manufacturing processes, identify performance improvement opportunities, and develop value-based solutions that support new business acquisition and retention.
• Conduct product trials, technical assessments, and competitive benchmarking activities to support successful product conversions and competitive displacement opportunities.
• Develop technical business cases, value-selling proposals, and quantify cost-saving recommendations for customers.
• Perform root cause analysis and troubleshooting for lubrication and metalworking fluid-related challenges, ensuring timely resolution and customer satisfaction.
• Create and document customer success stories, case studies, and technical value demonstrations to support business growth initiatives.
• Deliver technical training programs and knowledge-sharing sessions for customers, distributors, and internal stakeholders.
• Collaborate with cross-functional teams to support product implementation, application optimization, and continuous improvement initiatives across the region.

Experience Required

• Bachelor’s degree in mechanical engineering, Production Engineering, Metallurgy, Chemical Engineering, or a related engineering discipline.
• Proven experience in industrial lubricants, greases, high-performance lubricants, metalworking fluids, or technical services within the manufacturing or industrial sector.
• Strong knowledge of industrial lubricant technologies, including hydraulic oils, gear oils, greases, rust preventives, specialty lubricants, soluble oils, and neat cutting oils.
• Experience supporting industrial applications such as steel plants, rolling mills, TMT manufacturing, bearing manufacturing, automotive components, metal cutting, metal forming, or general engineering operations.
• Ability to conduct technical assessments, troubleshoot application issues, and perform root cause analysis in customer environments.
• Experience supporting product trials, implementations, and technical customer engagements.
• Strong communication, presentation, and stakeholder management skills with the ability to influence both technical and commercial audiences.
• Willingness to travel extensively within the assigned region to support customers and business growth objectives.

Privacy

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to Castrol recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.).