Global Security Operations Center (GSOC) Operator

Job Summary:

The Global Security Operations Center (GSOC) Operator will deliver a seamless and efficient customer service and incident management experience. This role involves systems monitoring, incident response, and escalations. The ideal candidate has strong customer service skill and is experienced with incident response and basic troubleshooting of physical security systems.

Responsibilities:

• Monitor for, and respond to, physical security incidents.
• Collaborate with Risk Intelligence, IT, and InfoSec to respond to incidents.
• Notify incident commanders and escalate incidents per protocol
• Participate in regular training and exercises for incident response.
• Collaborate with the Security Systems team to report malfunctions and conduct troubleshooting.
• Maintain a culture of customer service excellence.

Qualifications:

• High school diploma or equivalent required; associate or bachelor's degree in Criminal Justice, Security Studies or a related field preferred.
• 1+ year of experience in a physical security role.
• Knowledge of physical security systems.
• Experience in incident response.
• Ability to work in a fast-paced, dynamic environment.
• Ability to collaborate across business units to resolve incidents.

Preferred Skills:

• Ability to handle sensitive information with discretion.
• Ability to assess risk and make an informed-decision during fast-paced incidents.
• Ability to communicate clearly and effectively both written and vocal.

Work Environment/Physical Demands:

• Extended hours may be necessary to support mission-critical operations.
• Prolonged periods of sitting at a desk and working on a computer.
• Lifting and carrying items up to 20 pounds occasionally (e.g., system hardware).

Benefits:

• Medical Insurance: Comprehensive health insurance plans covering a range of services
• Saronic pays 100% of the premium for employees and 80% for dependents
• Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care
• Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents
• Time Off: Generous PTO and Holidays
• Parental Leave: Paid maternity and paternity leave to support new parents
• Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses
• Retirement Plan: 401(k) plan with company match
• Stock Options: Equity options to give employees a stake in the company’s success
• Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage
• Pet Insurance: Discounted pet insurance options including 24/7 Telehealth helpline
• Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office