Senior Technical Courseware Developer

Role

We are looking for a Senior Technical Courseware Developer to join our team. This is a Hybrid role, reporting to the Technical Training Content Development Manager in the Product Management department.

You will design and develop end-to-end learning experiences that turn cutting-edge cybersecurity capabilities into persona and task-based training to drive on-the-job performance. By creating and evolving a blended curriculum across instructor-led training, hands-on labs, interactive eLearning, and assessments, you will ensure learners can confidently apply their skills in real-world scenarios.

What you’ll do (Role Expectations)

• Drive discovery with SMEs to capture real job workflows, define learner personas, and translate findings into performance-based course architectures, measurable objectives, and detailed design/storyboards
• Create and govern instructor-ready decks and facilitation materials that communicate a clear technical story, include teach/ask/do moments, and improve instructor consistency and delivery quality
• Design and build highly engaging, interactive eLearning at scale—scenario-driven, activity-rich, and modular—while applying strong UX, accessibility, and reusability standards across learning components
• Design lab journeys that mirror real-world tasks, validate labs/demos end-to-end in the product, troubleshoot complex issues, and partner with lab/platform stakeholders to ensure stability, fidelity, and repeatability
• Define the assessment approach for the program and develop objective-mapped items, including scenario/task-based questions and performance checks, validating quality and continuously improving using feedback

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
• 7–10 years creating technical learning content across eLearning and instructor-led modalities, with demonstrated ownership of end-to-end programs
• Expert writing, visual communication, and presentation slide deck and Google doc architecture skills, with the ability to craft crisp technical narratives and instructor-ready materials
• Strong ability to ramp up on complex products quickly and convert SME input into persona- and task-based learning with measurable outcomes
• Advanced proficiency building interactive eLearning using Articulate (Storyline/Rise) and/or Adobe tools (e.g., Captivate), including scenario-based interactions and assessments
• Solid knowledge of or strong demonstrated interest in cybersecurity and networking, with comfort discussing technical workflows and terminology

What Will Make You Stand Out (Preferred Qualifications)

• Demonstrated experience leveraging generative AI tools to accelerate content drafting, storyboarding, and assessment generation while maintaining strict standards for accuracy, confidentiality, and IP protection
• Prior experience designing enablement for cloud security, SASE, or zero trust solutions, translating real customer and field use cases into role-based learning paths
• Certification in Cyber Security such as Zscaler certifications, Cisco, or Juniper network certifications

#LI-KM8

#LI-hybrid

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

Learn more about Zscaler's hybrid working model and benefits here.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.