Teleservices Engineer/Architect, Journeyman

Overview of position:

We are looking for a Teleservices Engineer/Architect, Journeyman to work in Indianapolis, IN

An active Secret Clearance and United States Citizenship are required to be considered for this position.

Responsibilities

• Provide platform engineering support for DFAS CCE NIPRNet enclave
• Process and resolve Tier 3 DFASNow support tickets
• Support implementation of new hardware and software technologies
• Assist with CCE infrastructure monitoring activities
• Support virtualization and directory services operations
• Document technical solutions and effort in ticketing system
• Participate in CCB change control processes
• Support Teleservices infrastructure (VoIP, fax systems, conferencing)
• Coordinate with senior engineers on complex technical issues
• Support testing and validation of CCE changes

Experience/Skills:

• 5+ years systems engineering experience
• Windows Server administration (AZ801-802 certification)
• Security+ certification
• Experience with enterprise virtualization platforms
• Proficiency in Windows Server and basic Linux administration
• Knowledge of MECM, SCOM, and Microsoft management tools
• Experience with Active Directory
• Familiarity with VoIP and teleservices technologies
• Experience with ticketing systems

Preferred Qualifications:

• CISSP certification (upgrade path)
• Azure administrator certification
• VMware VCP certification
• Experience with DFAS systems
• Knowledge of DISA STIGs
• VoIP/Unified Communications experience
• PostgreSQL database experience

Education:

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field

Certifications:

• Microsoft Azure AZ-801 & AZ-802
• CompTIA Security+ or equivalent

Clearance:

• Active Secret clearance is required.
• Must be a United States Citizen and pass a background check.
• Maintain applicable security clearance(s) at the level required by the client and/or applicable certification(s) as requested by FEDITC and/or required by FEDITC’S Client(s)/Customer(s)/Prime contractor(s).