Datacenter IT Team Leader

OUR STORY:

Historically known for our dedicated servers (Dedibox), we made a strategic shift to cloud computing in 2015. Staying true to our principles of simplicity, flexibility, and technical excellence, we have become one of the leading players in Europe in the sector.

With the rise of artificial intelligence, we have strengthened our commitment, supported by the Iliad Group, which is investing €3 billion to develop a serious, sovereign AI alternative to American and Asian giants.

WHY WE NEED YOU?

Driven by our continuous growth and expanding infrastructure needs, we are seeking a dedicated Datacenter IT Team Leader to join our team.

Your core mission will be to maintain, diagnose, and repair IT hardware within our high-density datacenter environments while setting technical standards and ensuring regional production KPIs. You will assemble racks, perform optoelectronic testing (fiber, copper, reflectometer, optical tracer), resolve hardware issues, and lead by example on the field to protect Scaleway’s operational interests.

YOUR FUTURE TEAM

We work in a collaborative, fast-paced, and results-oriented environment where continuous improvement and service excellence drive our daily operations. You will join a team of technical experts in your cluster (Paris North or South region). You will work daily alongside your peers on-site in datacenter facilities, interacting directly with key infrastructure suppliers, as well as internal stakeholders and client-facing internal teams.

Your future management structure: You will report directly to the Datacenter IT Manager within the Datacenter Operation Management organization.

Work Location & Environment: Full-time on-site position across our datacenter facilities in the Paris region, based in either our North cluster (Saint-Ouen-l'Aumône) or South cluster (Vitry-sur-Seine), with direct daily interaction with site suppliers and technical teams.

YOUR DAILY ROUTINE

Team Guidance & Quality Assurance: Serve as a technical role model on the ground, upholding operational excellence, enforcing best practices, and mentoring local technicians.

Hardware Maintenance & Assembly: Assemble, rack, cable, and configure servers and hardware equipment within strictly regulated datacenter spaces.

Diagnostics & Troubleshooting: Perform complex hardware diagnostics, component replacements, and fiber/copper cable testing using optical tracers and reflectometers.

On-Site Coordination & Escorts: Act as the primary operational contact on-site, supervising and escorting external service providers and suppliers.

Service Desk & Asset Management: Process and track internal incident tickets (Jira Service Management), asset flows (Odoo), and reporting (Google Sheets) within strict SLA timeframes.

Operational Vigilance: Maintain constant vigilance regarding high-value hardware, physical handling safety, and restricted access protocols, proactively flagging risks to management.

ABOUT YOU

HARD SKILLS:

Strong experience as an IT Datacenter Technician with a first experience in team coordination or lead roles

Technical Mastery: Strong expertise in server troubleshooting, hardware assembly, cabling, and optoelectronic testing (copper/fiber, reflectometer, optical tracer).

Tools & Systems: Proficiency with Jira Service Management, Odoo and Google Sheets.

Licensing & Compliance: Active B-category driver’s license mandatory for site travel.

SOFT SKILLS:

Leadership : Ability to establish technical legitimacy on the floor, mentor peers, and foster strong team cohesion.

Internal Service Orientation: Strong commitment to serving internal clients with high transparency, clear communication, and accountability.

Results & Excellence Driven: High personal standards for production quality and commitment to meeting operational SLAs.

🔜 THE NEXT STEPS …

Discovery call with a Talent Acquisition Manager (30min)

Technical & Role Interview with the Datacenter Operations Manager (1h)

Final Interview with the Datacenter IT Technicians Team (1h)

Scaleway is a company certified under SecNumCloud. A background check is mandatory in order to join the company.