Principal/Senior VIP Product Manager, Onshore Markets

About the Opportunity

OKX is looking for an experienced VIP Product Manager to build a compelling product proposition for high-net-worth clients across regulated markets. You will own the VIP product strategy and roadmap, bringing together Trading, Earn, Assets products, benefits, and personalized experiences that meet the needs of this customer segment.

Working closely with VIP Relationship Managers and teams across Product, Design, Engineering, Operations, and Risk, you will turn client insights into products and tools that support acquisition, engagement, and retention. You will also help bring new offerings to market and measure their impact on client experience, trading activity, and assets under management.

What You’ll Be Doing

Define the VIP product strategy, roadmap, and value proposition, with clear benefits and points of differentiation.

Develop VIP offerings and benefit programs that address client needs across our exchanges products, and other relevant services.

Partner with VIP Relationship Managers to understand client needs and improve the tools and experiences they use to acquire, serve, and retain clients.

Design customer lifecycle journeys, campaigns, and CRM capabilities that support acquisition, cross-selling, engagement, and retention.

Work with Design, Engineering, Operations, Risk, and other product teams to deliver high-quality solutions that meet business and regulatory requirements.

Use client feedback, market research, and performance data to prioritize improvements and measure results, including adoption, trading activity, and AUM.

Track competitor offerings and regional market developments to shape VIP propositions suited to different regulated markets.

What We Look For In You

Bachelor’s degree or equivalent experience, with 10 or more years in product management or product strategy.

Strong understanding of crypto and Web3, particularly exchange products such as trading and Earn, and customer benefit or loyalty programs.

Experience building products for high-net-worth clients at a crypto exchange, brokerage, or financial institution is preferred.

Sound commercial judgment, strong customer insight, and a track record of working across teams to deliver products.

Ability to use data to make decisions, set priorities, and evaluate outcomes.

Fluency in English; additional languages and experience working across markets are a plus.

Perks & Benefits

Competitive total compensation package

Various team building programs and company events

Wellness and meal allowances

Comprehensive healthcare schemes for employees and dependants

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