Senior Infrastructure Operations Engineer (Glomfjord)

Note to candidates: this role is based out of Glomfjord

About Nscale

At Nscale, our Operations team plays a critical role in maintaining service availability, driving service reliability and rapid response to customer tickets

About The Role (Job Purpose)

We’re looking for an Engineer that has exceptional people, leadership & technical skills.

• You're comfortable problem solving & making decisions on complex topics with high levels of ambiguity in a results driven environment.
• You’re comfortable influencing without authority and exceptional at building relationships with senior stakeholders across the business to get things done.
• You have the understanding and skillset to grasp technical concepts and problems quickly
• You have strong analytical skills
• You’re a doer who is extremely organised and diligent
• You’re a self starter, curious, and quick to learn, knowing what questions to ask to get up to speed quickly

What You'll Be Doing

• Oversee the design, implementation, and maintenance of complex data centre systems.
• Lead large-scale infrastructure projects and evaluate emerging technologies.
• Act as a subject matter expert (SME) in high priority technical customer service scenarios.
• Define operational standards, policies, and best practices.
• Act as a subject matter expert (SME) in high-stakes technical scenarios and incidents.
• Provide mentorship and technical leadership to the operations team.
• Conduct performance reviews and assist in strategic planning for future infrastructure needs.
• Engage directly with customers on key projects, escalations or service delivery improvements.
• Travel to additional DCs to manage deployments, assess operations and ensure alignment with Organisational objectives

About You (Skills / Qualifications)

• Deep knowledge of data centre architecture, cloud platforms, and disaster recovery planning.
• Advanced troubleshooting and root cause analysis expertise.
• Proven leadership and project management skills.
• 6+ years of experience with a focus on infrastructure design and management.
• Higher-level Advanced certification

Nice to Have:

• Exposure to large scale Data Centre environments
• Hands-on GPU server experience at a tech org
• A strong customer service ethic

What We Can Offer You

At Nscale, you'll find a collaborative, supportive, and innovative environment where your contributions spark real impact. We're building something extraordinary, and we want you at the core.

• Highly competitive package (base + equity) with reviews every 12 months. 🚀
• Join the fastest-growing tech startup, your chance to push boundaries, collaborate with brilliant minds, and make your mark on cutting-edge AI. ✨
• Expect a dynamic progression plan tailored to your ambitions. Grow by trying new things, leading, challenging the status quo, and owning your impact, always with our full support.

Equal Opportunities Statement

The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role.