Senior Business Analyst

Position Summary
The work you’ll do will be impactful to the mission of our NYS customer. You will play a crucial role as you join our team in partnership with New York State of Health (NYSoH) to provide comprehensive health coverage to more than 7.0 million New Yorkers through its Health Benefit Exchange (HBE).

The Senior Application Development Business Analyst plays a critical role in defining, analyzing, and validating business and system requirements for the NY State of Health (NYSOH) platform. As a senior member of GDIT’s Business Solutions team, this role leads requirement gathering efforts for complex enhancements, collaborates with technical and business stakeholders, and ensures the delivery of accurate, scalable, and compliant solutions within a multi tier, service oriented architecture. The Senior BA mentors’ junior analysts, drives clarity across cross functional teams, and serves as a subject matter expert on NYSOH business processes, eligibility rules, and system behavior.

Essential Duties and Responsibilities

Strategic Requirements Leadership

• Lead the elicitation, documentation, and validation of business rules, functional requirements, and non functional requirements for complex enhancements or multi system initiatives.
• Facilitate requirements workshops, stakeholder interviews, and design walkthroughs to drive clarity and consensus.
• Independently develop detailed use cases, process flows, data mapping, acceptance criteria, and impact analyses.
• Ensure requirement completeness, traceability, and alignment with program objectives, regulatory needs, and system constraints.

Cross Functional Collaboration

• Serve as a key liaison between business stakeholders, technical design teams, development teams, QA, and operations.
• Communicate complex system behaviors, technical impacts, and policy interpretations in a clear, structured manner.
• Support solution design discussions by providing business insights, system context, and analysis of downstream impacts.
• Lead cross team requirement clarification sessions and resolve requirement ambiguities proactively.

Solution Support, Testing, & Quality Assurance

• Conduct end to end business impact assessments for policy changes, defect fixes, and system enhancements.
• Partner with QA to validate test coverage, review test scenarios, and ensure alignment with business requirements.
• Support user acceptance testing (UAT) by clarifying requirements, resolving issues, and confirming system behavior.
• Analyze production issues to determine whether defects stem from requirement gaps, design errors, or process issues.

Advanced Analysis & Process Improvement

• Develop deep expertise in NYSOH eligibility rules, enrollment processes, notices, and regulatory constraints.
• Conduct root cause analyses for complex system issues and lead business-side remediation planning.
• Identify opportunities to streamline processes, improve requirement quality, and strengthen cross-team workflows.
• Use approved AI tools to support requirement analysis, scenario modeling, impact detection, and documentation refinement—validating results to ensure accuracy and compliance.

Leadership & Mentorship

• Provide guidance and coaching to junior and mid level analysts on requirements practices, analysis techniques, and NYSOH domain knowledge.
• Review and provide feedback on requirement documents created by other analysts.
• Support onboarding of new team members by sharing system knowledge, tools, and methodologies.

Qualifications
Education
Bachelor’s degree in a relevant technical, analytical, policy, or business field, OR an equivalent combination of education and experience.

Required Experience

• 6+ years of experience as a Business Analyst in application development or large scale enterprise environments.
• Proven experience developing comprehensive functional requirements, business rules, and detailed use cases.
• Strong understanding of requirements engineering within Agile frameworks (user stories, acceptance criteria, grooming, traceability).

Preferred Experience

• 2+ year of Healthcare, Medicaid, and/or Health Exchange Industry experience
• In depth experience with ACA eligibility, enrollment, or notices.
• Experience in healthcare, Medicaid, or Health Exchange environments.
• Exposure to state or federal program regulations; NY State experience strongly preferred.
• Familiarity with multi tier enterprise systems, service oriented architecture, and integrated applications.

Skills

• Expert analytical and problem solving skills with the ability to interpret complex data and policy rules.
• Ability to independently lead requirement activities and influence cross functional teams.
• Strong verbal and written communication skills, with the ability to explain technical concepts to diverse audiences.
• Exceptional documentation skills with attention to precision, clarity, and traceability.
• Ability to manage multiple large initiatives simultaneously with minimal supervision.
• Skilled in facilitating discussions, navigating differing viewpoints, and driving consensus.
• Ability to translate business needs into actionable requirements and testable outcomes.
• Proficiency with requirements management tools and collaboration platforms.
• Demonstrated ability to use AI tools responsibly to enhance analysis and documentation quality.