Change & Release Analyst

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, dedicated to driving transformational change for our clients. We leverage proven technology, specialist teams, and extensive domain expertise to create robust technical foundations across platforms, data, and business applications. Our mission is fueled by a passion for technology as a means to solve complex business problems and achieve our clients' objectives.

About the Role:

• Accountable for change and release management process maintenance and development.
• Balancing the need of projects and programmes with ongoing stability of service for critical business applications, systems, and services.
• Actively engage with stakeholders across the organisation to review requests for change, operate as a point of interaction and escalation for information requests, outages, and root cause analysis.
• Interact with third parties as needed to ensure delivery expectations are being met in alignment with process.
• Manage and maintain the Change Approval Board (CAB) schedule and cadence to ensure it remains fit for purpose
• Continuously evaluates the performance of change and release, including the use of metrics such as SLAs, Key Performance Indicators, Outcome Driven Metrics and Objectives and Key Results.
• Pursue opportunities to increase automation and standardisation of change processes to reduce human effort and errors and increase the speed of decision making through workflows.
• Promote and support Continuous Integration, Continuous Deployment (CICD) principles within the change and release management practices, enabling the IS function to respond quickly to evolving business and technology landscapes.
• Ensure all change has completed the required level of planning, including appropriate regression planning, testing and communications.
• Ensure that change management activities consider health and safety implications, complying with all relevant regulations and company policies.
• Maintain comprehensive documentation of change management activities and share best practices within the IS function.
• Chair and participate in the Change & Release Governance Group as required
• Ensure the process maturity of the change management process is benchmarked and adoption of (and commitment towards) service improvements aligned to a continuous improvement plan.
• May be required to provide out-of-hours support via an on-call rota duty manager rota.
• Occasional travel to other locations may be required.

Requirements

Critical Skills:

• Relevant Experience: ITIL change and release management experience with a background in tailoring operating models, preferably within information systems or technology functions, in the oil and gas industry or similar complex environments. A recognised ITIL certification at Practitioner level or above is highly desirable.
• Change Management Expertise: Strong understanding of change and release management principles, ethodologies, and tools, with the ability to apply them in an IS context.
• Communication Skills: Excellent communication skills, with the ability to convey complex information clearly and influence stakeholders at all levels.
• Analytical and Problem-Solving Skills: Ability to analyse situations, identify potential problems, and develop effective solutions.
• Good team player: willingness to assist others and share expertise.
• Adaptability and Flexibility: High level of adaptability and flexibility, capable of managing multiple initiatives in a fast-paced and changing environment.

Benefits

At Sword, our core values and culture are based on caring about our people, investing in training and career development, and building inclusive teams where we are all encouraged to contribute to achieve success. We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary, here's what you can expect as part of our benefits package:

• Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth.
• Flexible working: Flexible work arrangements to support your work-life balance. We can’t promise to always be able to meet every request, however, are keen to discuss your individual preferences to make it work where we can.
• A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes.