IT Manager - VSN

Aspire Software is looking for an IT Manager to join our team in Lebanon.

About the job:

Your Mission

You will be responsible for managing, optimizing and developing the IT infrastructure of VSN and Woody Technologies, both internally and in the technology environments used to deliver services to our customers.

• We are looking for a technically strong, independent problem-solver who can combine a strategic view of infrastructure with direct involvement in day-to-day operations.
• This is not a purely managerial role. We need a hands-on IT Manager with solid technical experience who can troubleshoot issues directly, implement improvements and lead technology transformation projects.
• You will report to Technology Management and work closely with the Development, Product, Operations and Customer Support teams of both companies.

Key Responsibilities

1. IT Infrastructure and Systems Management

• Manage and maintain the IT infrastructure of VSN and Woody Technologies, including servers, networks, storage, virtualization and corporate systems.
• Ensure the availability, performance and security of technology systems.
• Administer Windows Server and Linux environments.
• Manage virtualization platforms and storage systems.
• Oversee backup, disaster recovery and business continuity policies.
• Manage IT asset inventories, software licenses and technology assets.
• Identify opportunities to consolidate and optimize infrastructure across both companies.

2. Cloud Infrastructure & AWS

• Administer and optimize cloud environments, primarily on Amazon Web Services (AWS).
• Manage services such as EC2, S3, RDS, VPC, IAM, CloudWatch and other AWS infrastructure components.
• Oversee the security, availability and scalability of cloud platforms.
• Work with Development and Product teams to deploy and maintain SaaS solutions.
• Participate in migrations from on-premises infrastructure to cloud and hybrid architectures.
• Implement monitoring, alerting and automation mechanisms.
• Monitor and optimize cloud infrastructure costs using FinOps best practices.

3. Cybersecurity and Compliance

• Define and implement IT security policies for both companies.
• Manage firewalls, VPNs, remote access systems and endpoint protection tools.
• Administer identity and access systems, including Microsoft 365, Active Directory and MFA.
• Identify vulnerabilities and coordinate the necessary remediation actions.
• Ensure appropriate management of access, permissions and credentials.
• Support compliance with applicable data protection and security regulations, including GDPR where relevant.
• Define and maintain security incident response procedures.

4. IT Support and Internal Operations

• Ensure the reliable operation of tools and systems used by employees of both companies.
• Handle second- and third-level technical incidents.
• Oversee IT onboarding and offboarding processes for employees.
• Administer Microsoft 365 and other corporate tools.
• Coordinate external IT service, telecommunications and hardware providers.
• Document procedures, configurations and internal policies.
• Continuously improve support processes through automation and artificial intelligence tools.

5. Automation, DevOps and Continuous Improvement

• Drive automation of repetitive tasks and systems administration processes.
• Collaborate with Development teams to improve application deployment and maintenance processes.
• Participate in implementing CI/CD tools, containers and monitoring systems.
• Promote Infrastructure as Code where appropriate.
• Evaluate new technologies that can improve operational efficiency.
• Identify opportunities to apply AI to IT operations, monitoring and incident resolution.

6. Budget and Vendor Management

• Contribute to the preparation and monitoring of the IT budget.
• Control infrastructure, cloud service, licensing and vendor costs.
• Negotiate with technology vendors and manage their contracts.
• Identify cost savings without compromising service quality or availability.
• Define key performance indicators (KPIs) for availability, incidents, security and costs.

Requirements

• Degree in Computer Engineering, Telecommunications, Information Systems or equivalent professional experience.
• At least 5 years of experience in systems administration and IT infrastructure, including coordination or management responsibilities.
• Strong experience administering Windows and Linux servers.
• Hands-on experience with AWS infrastructure.
• Advanced knowledge of networking, TCP/IP, DNS, VPNs, firewalls and perimeter security.
• Experience with virtualization, storage and backup systems.
• Knowledge of Microsoft 365, Active Directory and identity management.
• Experience in cybersecurity and infrastructure protection best practices.
• Ability to independently diagnose and resolve complex incidents.
• Professional English proficiency (minimum B2) for working in an international environment.
• Strong organizational, prioritization and multitasking skills.

Highly Valued Qualifications

• AWS certifications (Solutions Architect, SysOps Administrator or similar).
• Experience with SaaS environments and hybrid cloud architectures.
• Knowledge of Docker, Kubernetes and automation tools.
• Experience with Terraform, Ansible or similar technologies.
• Scripting skills (PowerShell, Bash or Python).
• Experience with monitoring tools such as Zabbix, Grafana, Prometheus or CloudWatch.
• Familiarity with DevOps processes and CI/CD pipelines.
• Experience with ITIL, ISO 27001 or equivalent standards.
• Previous experience in B2B software companies.
• Knowledge of audiovisual and broadcast infrastructure, media workflows or large-scale video storage systems.
• Experience in multinational or multi-site organizations.
• The Person We're Looking For beyond technical skills, we want someone practical, proactive and results-oriented.

We are looking for someone who:

• Is hands-on and comfortable configuring servers, resolving incidents and implementing solutions directly.
• Takes initiative rather than waiting for issues to become urgent.
• Works independently, takes ownership and makes decisions.
• Can simplify complex infrastructure and processes.
• Focuses on automation, efficiency and cost reduction.
• Communicates effectively with technical and non-technical teams.
• Is curious about new technologies, especially cloud and AI.
• Understands that technology must serve the business and its customers.

What We Offer

• The opportunity to join two established technology companies with international customers and innovative projects.
• A role within Valsoft Corporation, a growing international software group.
• A position with a real impact on technology decisions and the evolution of both companies.
• Participation in infrastructure modernization, cloud, automation and AI projects.
• Direct collaboration with international Technology, Product and Operations teams.
• Autonomy to propose and implement improvements.
• A long-term professional opportunity, employed through GDC Lebanon.
• On-site work from the GDC Lebanon office, collaborating with international teams.
• Competitive compensation commensurate with experience and skills.