Systems Analyst

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2025, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Systems Analyst to join our Systems Team in Australia.

The Systems Analyst is a key member of the Compliance team, responsible for managing and ensuring the timely application of security patches and updates across all endpoints and servers. This role is critical in safeguarding the organization and its clients against vulnerabilities by maintaining compliance with patch management policies. The Patching Analyst will utilize advanced tools like NABLE to monitor, report, and troubleshoot patch deployments, while also maintaining clear communication with clients regarding any changes or issues that arise.

This position demands a solid technical background, excellent problem-solving skills, and the ability to work both independently and collaboratively within a dynamic IT environment.

Requirements

What you’ll be doing:

• Responsible for toolsets that monitor our customer environments. Icinga & NCentral.
• Own and be responsible for the success of the patching toolset for customers.
• Maintain and patch firmware for server infrastructure.
• Maintain and patch Server Operating Systems.
• Troubleshoot systems and infrastructure issues for our managed services clients.
• Stay current with new technologies and industry trends in the managed services space.
• Continually improve by attending training, self-study, and passing vendor certifications
• Record time on tickets and document work performed accurately.
• Create and update technical documentation.
• Communicate with clients to understand their technical requirements and provide solutions.
• Collaborating with your colleagues to determine any processes that requires improvement or can be handled more efficiently.
• Seeking customer feedback on your performance and take an active approach in attempting to continuously improve these results.
• Participate in occasional (paid) overtime work.
• Identifying problems or requests which don't have an existing process and collaborate with your peers to develop and implement one.
• Taking ownership of day-to-day technology issues and dealing with external 3rd party organisations.

What you’ll bring:

• Excellent verbal and written communication skills, allowing you to effectively communicate with a wide range of stakeholders.
• Be coachable; have a willingness to take on work outside of your comfort zone and be supported in learning new things.
• A keen interest in technology and a strong desire to ensure that all technology is functioning optimally.
• Enjoy a fast-paced environment and is comfortable with change.
• You will be willing to learn new technology solutions and concepts to confidently liaise with staff and external vendors.
• Strong analytical and problem-solving skills.
• Strong attention to detail and organisational skills.
• Ability to work collaboratively in a team environment.

Benefits

Why You'll Love Working Here:

• Hybrid working (for majority of our roles) with team anchor days to support collaboration.
• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.