QA Technician

POSITION SUMMARY

The Quality Assurance Technician is an entry-level Quality Assurance role that supports daily production-floor verification activities in dietary supplement manufacturing. Working under the direction of QA Auditors, Leads, and Supervisors, the Technician performs assigned start-up support, routine in-process checks, scale and equipment status verification, sampling, swabbing, and GMP documentation. The role supports timely identification and escalation of quality concerns while following approved procedures.

The Company provides structured training and competency qualification in cGMP, good documentation practices, FDA dietary supplement requirements, safety, hygiene, sanitation and allergen controls, site procedures, computer systems, and task-specific equipment and processes. This position is suited to candidates who bring foundational laboratory and technician skills from college coursework or prior hands-on experience and want to build a career in Quality Assurance.

MINIMUM JOB QUALIFICATIONS AND REQUIREMENTS

• High school diploma or equivalent required; associate or bachelor’s degree, or relevant coursework in biology, chemistry, food science, nutrition, laboratory science, engineering technology, or a related field preferred.
• Entry-level candidates are encouraged to apply; prior experience in a laboratory, food, dietary supplement, pharmaceutical, cosmetic, or other regulated manufacturing environment is preferred.
• Foundational laboratory and technician skills gained through college coursework, laboratory classes, or practical experience, including safe work practices, basic measurement, sample handling, accurate observation, and following written methods.
• Basic math skills, including decimals, weights, units of measure, and simple calculations.
• Ability to learn and perform routine quality checks, sampling, swabbing, scale verification, and documentation activities after training and qualification.
• Ability to follow detailed written procedures, maintain accurate records, and recognize when a result, condition, or observation requires escalation.
• Basic computer skills and ability to use Microsoft Office, data-entry tools, and company systems as assigned.
• Willingness to complete Company-provided training in cGMP, good documentation practices, safety, hygiene, site procedures, dietary supplement requirements, and assigned quality tasks before independent authorization.
• Strong attention to detail, organization, and verbal and written communication skills.
• Ability to work effectively with Production, Quality Assurance, Quality Control, Sanitation, Warehouse, and other cross-functional teams.
• Must be able to work overtime or on weekends as needed.

OTHER ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Perform assigned start-up, pre-operational, line-clearance, and routine in-process quality checks in accordance with approved procedures and qualification status.
• Verify assigned scales and basic equipment status; document results and report damaged, missing, overdue, or out-of-tolerance conditions to the QA Auditor, Lead, or Supervisor.
• Collect, label, handle, and deliver raw material, in-process, finished product, retain, environmental, or sanitation samples as trained and assigned; maintain required sample documentation and traceability.
• Perform ATP, allergen, environmental, sanitation, or other routine swabbing and monitoring activities after training and within the authorized task scope.
• Complete quality records, checklists, logbooks, and electronic entries accurately, legibly, contemporaneously, and in accordance with good documentation practices.
• Conduct routine production-floor observations and GMP checks; communicate observations, missing documentation, and potential quality concerns promptly to the QA Auditor or Lead.
• Support QA Auditors with assigned documentation review, sampling coordination, verification activities, environmental monitoring support, and follow-up on routine observations.
• Follow approved gowning, hygiene, safety, sanitation, allergen-control, and material-handling requirements while working in production, warehouse, laboratory, and controlled quality areas.
• Maintain assigned quality supplies, sample materials, and work areas in a clean, organized, and inspection-ready condition.
• Escalate observed nonconforming conditions, documentation discrepancies, equipment concerns, sample issues, or potential product-quality risks promptly in accordance with Company procedures.
• Maintain required training and competency records; perform other duties and responsibilities as assigned.

WORK ENVIRONMENT

• Duties are performed in a smoke-free office, laboratory, warehouse, and production environment
• Employee may be required to enter production, warehouse, laboratory, and controlled quality areas while following Company safety rules, cGMP requirements, gowning procedures, hygiene practices, and applicable quality procedures

PHYSICAL REQUIREMENTS

• Frequent standing, walking, reaching, bending, and occasional sitting. Able to lift up to 25 lbs

Benefits

ProCaps provide :

• A competitive starting rate of $20 per hour!
• Excellent Medical, Dental & Vision Insurance $0 *** when you qualify for the Wellness Program!
• Paid Time Off, Eight (8) Company Holidays
• 401k with 4.5% match
• 100% Company Life Coverage
• 100% Short Term Disability Coverage
• Gym Membership Fee Reimbursement
• Vitamin Allowance + Discounts
• Company-Funded HS ($1,600/year)
• Cash Reward Employee Referral Program
• Pet Insurance
• Fantastic work environment that focuses on Safety, Quality, Community, and amazing people. We hire top talent and celebrate the ingenuity and tenacity of our team members and leaders!