Product Operations Manager | Housing

About EliseAI

With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $350 million funding round at a $4 billion valuation led by Andreessen Horowitz (a16z) and Bessemer Venture Partners to accelerate this mission.

About The Role

EliseAI is rapidly expanding into new product lines serving large, sophisticated customers, and we are investing heavily in how those products are built, launched, and scaled.

The Product Operations Manager plays a central role in shaping this next phase of growth. You will work at the heart of product development, partnering closely with Product and Engineering to turn ambitious ideas into reliable, enterprise-ready solutions. This role offers meaningful ownership over execution, launch quality, and iteration speed as we scale a fast-growing business line.

You will operate close to both the product surface area and the underlying data, using technical and analytical skills to improve quality, adoption, and speed.

Key Responsibilities

• Translate product requirements into clear, buildable workflows through specs, diagrams, and edge-case definition
• Conduct thorough discovery sessions with new clients to understand their needs and requirements
• Drive launch readiness and coordinate cross-functional stakeholders through release
• Own enterprise implementation readiness, including migrations, permissions, templates, and configurations
• Lead post-launch follow-through to ensure issues are identified, resolved, and learned from
• Use SQL and internal tools to analyze product usage, adoption, and workflow health
• Own feedback loop conversations, synthesizing data across multiple channels such as call snippets, Datadog, support tickets, surveys, and more—acting as the Voice of the Customer to drive short- and long-term improvements
• Build and scale product operations processes, including monitoring, issue resolution, and ongoing support operations
• Manage product compliance requirements and collaborate with Legal on regulatory or policy-related initiatives
• Attract top-tier talent to join our driven team

Requirements

• Experience in product operations, management consulting, or related operational roles in high-growth tech companies
• Working proficiency in SQL and comfort driving independent analysis
• Proven ability to manage complex, cross-functional initiatives in ambiguous environments
• Strong written communication skills, including specs and process documentation
• High attention to detail with strong ownership and follow-through
• Willingness to work in person at our office 4-5 days a week

Benefits

• Equity in the company
• Medical, Dental and Vision premiums covered at 100%
• Fully paid parental leave
• Commuter benefits
• 401k benefits
• Fitness & home services stipend to cover part of your expenses so you can focus on what matters
• A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office
• Unlimited vacation and paid holidays
• We'll cover relocation packages and make the move exciting, not painful!

Job Compensation Range

The salary range for this role is $150,000 - $220,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.