IT Manager, AI Ops

We're looking for a product-minded IT leader to help Lemonade scale how teams get work done internally. You'll lead IT in Tel Aviv, manage a team of IT Solutionists, and build more autonomous Maker experiences - partnering across Product, Engineering, and Security to turn business needs into coherent strategies, systems, and automations using AI-powered products.

In this role you'll

• Build and execute the Autonomous Maker Experience across the employee lifecycle, workplace technology, and technical support
• Manage and develop IT Solutionists into stronger owners, builders, and advisers
• Partner with leadership to identify, frame, and prioritize high-impact automation and AI opportunities
• Apply problem decomposition and system design to turn incomplete ideas into clear plans and recommendations
• Personally prototype and build automations, agents, workflows, and internal tools
• Own cross-functional AI opportunities from discovery through rollout, adoption, and impact measurement
• Own the Tel Aviv tech experience - networks, AV, MSPs, vendors, budgets, AI governance, and Security partnership
• Build solutions that fit cohesively into Lemonade's wider agentic systems and Maker experience

What you'll need

• 7+ years across IT engineering, internal products, automation, business systems, technical operations, or adjacent roles
• 3+ years leading and developing technical teams
• Strong problem abstractions and the ability to structure and solve ambiguous business problems
• Technical credibility to work as a peer with Product, Engineering, Operations, and Security
• Strong understanding of AI, APIs, data flows, integrations, MCPs, security, and scalable system design
• Experience with tools such as Claude, Cursor, Workato, or similar platforms
• Comfort prototyping with Python, TypeScript, Ruby, or comparable languages
• Strong communication and upward-management skills
• A track record of creating direction, developing others, and shipping meaningful outcomes
• Ready to work in an office environment most days of the week