Head of Technical Operations

Bionic is the UK’s leading business-switching service, helping more than 230,000 SMEs save time, hassle and money when arranging their utilities, connectivity, insurance and funding. As we continue to grow, technology plays an increasingly important role in the experience we deliver to our customers and colleagues.

About the role

We’re looking for a Head of Technology Operations to lead the services that keep Bionic running and enable our colleagues to do their best work.

This is a broad, business-critical leadership role with responsibility for workplace technology, service management, cloud operations, infrastructure, networks, and operational resilience. You’ll shape and deliver our Technology Operations strategy, ensuring our services are reliable, secure, resilient, and cost-effective.

You’ll combine strategic influence with operational leadership. From modern workplace technology and AWS operations to resilience, supplier performance and service improvement, you’ll create a scalable TechOps function that supports Bionic’s continued growth.

Key Responsibilities:

• Technology strategy and leadership – Define and deliver the TechOps strategy, roadmap, operating model and budget, aligned with Bionic’s business and technology priorities.
• Service excellence – Own the performance and reliability of business-critical services, embedding effective incident, problem, change, request and service transition practices.
• Colleague technology experience – Lead workplace technology and end-user services across onboarding, Microsoft 365, collaboration platforms, identity and access management, and colleague support.
• Cloud operations and infrastructure – Lead AWS cloud operations, DevOps operations, observability, automation, infrastructure and networks, ensuring services remain secure, scalable and effective.
• Operational resilience – Strengthen disaster recovery and resilience capabilities through clear recovery objectives, risk-based testing, and effective remediation.
• Commercial management – Manage technology budgets, suppliers, contracts, licences and assets, ensuring strong performance, cost control and value for money.
• Cross-functional partnership – Work with Engineering, Data, Security, Compliance, People and business leaders to embed operational readiness, supportability and resilience throughout the technology lifecycle.

About You

You’re an experienced Technology Operations leader who can set direction, improve services, and remain calm and decisive when challenges arise.

You bring a strong service mindset and understand how reliable, intuitive technology enables colleagues and customers. You’re comfortable influencing at senior level, using data to guide decisions and staying close enough to the operation to understand where improvement is needed.

You create clarity and accountability, develop capable teams, and build trusted relationships across technology and the wider business. You balance long-term transformation with pragmatic delivery and aren’t afraid to challenge existing ways of working.

What makes you successful

• Strategic and delivery focused – You translate a clear vision into measurable outcomes while maintaining strong day-to-day performance.
• Service led – You put colleague and customer experience at the heart of operational decisions.
• Resilient under pressure – You exercise sound judgement and provide clear leadership during incidents and complex operational challenges.
• Commercially minded – You balance reliability, risk, experience and cost when making decisions.
• An empowering leader – You create clear expectations, develop capability, and give people ownership.
• A trusted partner – You influence effectively, welcome constructive challenge and build alignment across teams.
• Committed to improvement – You use insight, automation and feedback to improve services and ways of working.

Essential Experience

• Significant leadership experience across Technology Operations, Infrastructure, Service Management or a related discipline in a cloud-first environment.
• Experience leading mission-critical services and developing effective incident, problem, change, monitoring and resilience capabilities.
• Strong understanding of AWS cloud operations, DevOps, observability, automation, networking, workplace technology, and identity management.
• Experience operating enterprise platforms such as Microsoft 365, Salesforce, Amazon Connect, DocuSign or comparable business-critical technologies.
• Commercial experience managing budgets, suppliers, contracts and technology assets.
• A track record of building high-performing teams and delivering operational improvement.

About Bionic Group

Bionic has more than 600 colleagues working across multiple businesses and locations throughout the UK. We’re an ambitious organisation built around collaboration, ownership, and continuous improvement. We move quickly, support one another, and challenge ourselves to achieve more.

Why Join Bionic?

This is an opportunity to shape a strategically important function within a growing, technology-enabled business.

You’ll have broad organisational visibility, genuine ownership of the TechOps agenda, and the opportunity to influence how technology enables Bionic’s next phase of growth. You’ll work alongside ambitious, collaborative colleagues who are focused on building a high-performing business and creating the best period of people’s careers.

If you’re motivated by the opportunity to combine technology strategy, operational leadership and meaningful transformation, we’d love to hear from you.

Benefits

We know that our employees are what sets us aside from our competitors; our benefits are just part of the way we say thanks.

Enhance your health & wellbeing 🌱

• Private healthcare cover
• Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
• Eyecare scheme

Taking time away from work 🏖️

• 25 days annual leave plus the 8 UK bank holidays, increasing with tenure
• 1 paid family/religious day of leave per year - following successful probation period
• 1 paid charity volunteering day per year
• Option to buy/sell up to an additional 3 days leave per year

Family matters: for the special moments 🏠

• Enhanced maternity, paternity or shared parental leave
• 2 days off for your wedding upon joining, and up to 5 days after 2 years' service
• Flexible working options & a hybrid work approach

Financial wellbeing 💸

• Auto-enrolled salary sacrifice pension scheme
• Life assurance
• Season ticket Loans, salary advances & loans to buy/rent a home – based on tenure
• Cycle to work scheme

Recognition 🌟

• Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success
• Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition
• Long service awards