Staff Product Designer

About Us

To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.

Our People

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

About the Role

We are seeking a Staff Product Designer who can lead high-impact product design work across multiple teams, connect adjacent product experiences and turn complex problem spaces into coherent shipped outcomes. You have spent 8+ years designing complex digital products, ideally including SaaS, B2B, platform, workflow-heavy, AI-enabled or similarly sophisticated product experiences.

As a staff individual contributor, you will operate across product areas where the right solution depends on more than one roadmap, team or feature brief. You will partner deeply with Product, Engineering, Data, Research, Design leadership and customer-facing teams to frame the right problems, define product experience direction and help teams move from ambiguity to high-quality execution.

This role requires exceptional craft, strong product judgment and the ability to balance strategic influence with hands-on design work. You should be comfortable defining experience direction, mapping complex workflows, prototyping new interaction models, strengthening shared patterns and helping teams preserve quality through implementation.

Design systems are an important part of this role, but not the whole role. You will use systems, patterns, accessibility standards and reusable components to connect product experiences while still leading original, customer-centered design work for high-impact product areas.

Experience using AI-powered tools for exploration, prototyping, critique, synthesis or workflow acceleration is mandatory. Applications without a portfolio will not be considered.

What You'll Do

Lead design strategy and execution for complex initiatives that span multiple teams, product surfaces or customer workflows

Translate customer needs, business goals, technical constraints, data signals and product strategy into clear experience direction

Partner with product and engineering leaders to clarify problem spaces, sequence design work and align teams around high-quality outcomes

Create prototypes, workflows, interaction models and high-fidelity designs that make complex product ideas tangible and testable

Identify product experience gaps, design debt and cross-team inconsistencies, then turn them into practical improvements

Shape AI-enabled workflows, intelligent interfaces and automation-heavy experiences that give customers clarity, control and confidence

Strengthen shared patterns, design-system adoption, accessibility standards and implementation guidance across adjacent product areas

Mentor senior and lead designers through critique, coaching, product judgment, storytelling and strong design rationale

Collaborate effectively across US and India time zones in a 100% remote environment

What We Are Looking For

8+ years of relevant product design experience, leading complex, ambiguous and high-impact initiatives across multiple teams or product areas

An exceptional portfolio that demonstrates staff-level craft, product judgment, customer empathy, systems thinking, measurable impact and shipped product quality

Experience shaping product direction beyond a single feature or team, with the ability to connect adjacent workflows into coherent customer experiences

Exceptional visual and interaction design craft, with deep care for hierarchy, layout, typography, grids, spacing, motion, usability, accessibility, content quality and implementation detail

Proven experience across the design lifecycle, including research, information architecture, interaction design, visual design, prototyping, content strategy and usability testing

Strong prototyping fluency, including the ability to use Figma, Framer, AI coding tools or lightweight front-end code to make complex ideas tangible

Experience designing AI-powered, automation-heavy or intelligent product experiences where customers need transparency, control, trust and useful guidance

Deep fluency in design systems, accessibility standards, reusable patterns and scalable product experience decisions

Strong cross-functional leadership skills and the ability to work fluently with product managers, engineers, data partners, customer-facing teams, senior stakeholders and other designers

Excellent communication and facilitation skills, with the ability to align teams through customer insight, business rationale, data, prototypes and craft

A collaborative, low-ego leadership style with a track record of mentoring designers, improving critique and raising standards

How You Work

You move comfortably between product strategy, customer insight, systems thinking, prototyping and hands-on design execution

You lead through influence, clarity and credibility across teams that may not report into the same roadmap or operating rhythm

You are a maker as well as a strategist, using prototypes, AI-assisted tools and practical technical fluency to make ideas concrete quickly

You balance speed, detail, scalability and quality without losing sight of the customer

You build trust through warmth, candor, accountability and genuine respect for your teammates as people

You enjoy leading collaboration across time zones and cultural contexts, including with US- and India-based teammates

You communicate in ways that help distributed teams work with clarity, care, trust and momentum

You advocate for accessibility, inclusion and ethical design

Equal Opportunity

HighLevel is committed to equality of opportunity and values diversity across our workforce. We make employment decisions without regard to age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (including colour, nationality and ethnic or national origin), religion or belief, sex or sexual orientation.

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