Forward Deployed Engineer

The role

This role sits where MasonOS meets the shop floor. Every new factory in our network adds training, adoption and support work. You will embed with factories and network sites in the UK, Europe and the US, own their success with MasonOS end to end, ship production code, apply AI to their workflows and build the tools that make each new site easier than the last.

It is not a support role. It is a build role, deployed forward. We are open to graduate and experienced engineers.

What you'll do

• Run onboarding, training and day-to-day adoption with machinists, engineers and site operators.
• Turn repeated support questions into playbooks, training material or self-service tools. You are measured on the support burden falling, not on tickets closed.
• Put agentic workflows into operational use: reporting, supplier follow-ups and order status.
• Ship fixes and small features into MasonOS through the same review as every other engineer.
• Turn patterns from the field into clear, written requirements for the roadmap.

What we're looking for

• You ship production code with minimal supervision.
• Full-stack fluency across backend, frontend and integrations.
• Hands-on experience applying LLMs to real workflows.
• Clear communication with operators and technical leaders, and the ability to build trust on site.
• The judgement to decide what matters without waiting for a ticket queue.

Nice to have

• Forward-deployed or deployment engineering experience.
• Exposure to manufacturing, CNC, aerospace or defence.
• MES or ERP systems.

Why Isembard

• Define a new function rather than fill a seat.
• Your work shows up on real shop floors within days.
• Work with MasonOS, agentic AI and live factory operations.
• Competitive salary and equity.

Location: On-site at one of our factories in London, Dallas, Hamburg or Paris, with roughly 30 to 50 per cent of your time embedded at factory sites.