Manager, Data Center Operations - Memphis

MANAGER, DATA CENTER OPERATIONS

As the Data Center Operations Manager, you’ll oversee the data center technicians who keep SpaceXSI's AI infrastructure running smoothly. This role is pivotal in ensuring our systems operate at peak efficiency, supporting the compute power behind our mission. You’ll co-lead a skilled team, manage critical operations, and implement smart, sustainable solutions. We’re looking for someone with technical expertise and a proactive approach to maintain and scale our facilities effectively.

RESPONSIBILITIES:

• Oversee site operations by managing power, cooling, networking, and hardware deployments to ensure 99.999% uptime for SpaceXSI's AI compute systems, keeping our infrastructure reliable and ready for innovation.
• Lead and develop a team of Data Center Operations Technicians through training, performance evaluations, and fostering a collaborative, high-performing environment tied to SpaceXSI's objectives
• Streamline processes by taking charge of hardware lifecycles, incident resolution, and inventory management, refining procedures to ensure your team operates with precision and consistency
• Coordinate between technicians, SpaceXSI's AI specialists, and external vendors to integrate new technology and expand capacity seamlessly
• Drive sustainable solutions by championing energy-efficient practices and sustainability efforts, optimizing resources while supporting the demands of cutting-edge AI workloads
• Track and report key metrics like uptime, power efficiency, and issue resolution times, using data to enhance site performance and inform decisions
• Handle emergencies and lead the team through urgent situations with clear direction, resolving issues quickly to protect our AI systems from disruption
• Optimize operations by building and refining processes—such as preventative maintenance schedules with vendors and ticket workflows in Jira—to keep operations efficient and scalable
• Work with leadership to standardize best practices across sites (if applicable), ensuring operations align with SpaceXSI's ambitious growth plans to support expansion

BASIC QUALIFICATIONS:

• 5+ years of experience in data center operations or critical environments
• 3+ years managing technical teams

PREFERRED SKILLS AND EXPERIENCE:

• Proven ability to lead teams effectively in fast-paced, high-responsibility settings
• Solid expertise in server hardware, cabling, and data center technologies, from setup to lifecycle management
• Experience supporting compute-heavy environments like AI, machine learning, or high-performance computing
• Proficiency with tools like Jira and managing collaborative workflows across teams
• Strong analytical skills and the ability to explain technical concepts clearly to diverse audiences
• Familiarity with scripting (e.g., Python, Bash) to automate tasks and boost team efficiency
• A history of partnering with vendors, scaling operations, and advancing sustainability initiatives
• Enthusiasm for SpaceXSI's mission to accelerate human discovery and unravel the universe
• Ability to thrive in a dynamic, mission-focused environment

ADDITIONAL REQUIREMENTS:

• Must be willing to work occasional on-call duties
• Willingness to travel to data center locations as needed to support operations
• Physical capability to handle data center tasks, including lifting up to 50 lbs, standing for long periods, and occasional ladder use