Sr. Operations Technician, Data Center - Memphis

SR. OPERATIONS TECHNICIAN, DATA CENTER - MEMPHIS

As a Sr. Operations Technician at SpaceXSI, you will be responsible for the health of our server and network infrastructure for data centers and global points of presence. You will be responsible for our two most important data center operations metrics: mean time to detect (MTTD) and mean time to repair (MTTR).

You are great at following directions, are a fast learner and are super attentive to details. You are accessible via cell phone and willing to get onsite when there are emergencies as needed. You understand all aspects of the equipment you are responsible for to drive efficiencies and optimizations where necessary to simplify and improve our server intake and repair processes.

RESPONSIBILITIES:

• Report to the job site during initial construction and report back to the engineering team as required
• Perform troubleshooting and monitoring of the servers and network in our data centers and global points of presence
• Rack and stack of data center network equipment
• Maintain warehouse inventory and asset management using our internal application
• Label and troubleshoot fiber/optics cables
• Install, troubleshoot, and repair power supply cabling
• Install racks, servers and switches; this includes staging racks in place, cabling, power up and handoff of hardware to the provisioning team for customer capacity allocation
• Manage response and resolution of data center operations tickets used cross functionally within SpaceXSI via Jira
• Create and maintain documentation of tasks and standard operating procedures
• Responsible for receipt and decommissioning of data center hardware
• Responsible for vendor returns for infrastructure under and out of warranty
• Manage spare parts inventory within the data center
• Define, design, and implement network layouts and solutions within our data centers

BASIC QUALIFICATIONS:

• High school diploma or equivalency certificate
• 5+ years of experience working with server, storage, compute and network hardware
• 5+ years of experience troubleshooting and repairing servers and networking infrastructure
• 5+ years of experience in inventory management, and ordering, receiving and shipping server and network equipment

PREFERRED SKILLS AND EXPERIENCE:

• Strong Linux skills including navigating the system’s directories and filing system, manipulating files in the Linux shell, configuring user permissions, installing package and managing software, ability to identify and apply different filesystem types, using Linux commands for process management, basic troubleshooting and debugging, and Bash or other scripting
• Experience being on-call and ability to respond to critical events as needed
• Experience leading data center infrastructure projects
• Experience with Oracle
• Experience with inventory management
• Curious to always learn new things within the data center world
• Excellent prioritization and time management skills
• Able to work in a fast paced environment
• Detail-oriented
• 4+ years of experience in structured cabling copper/fiber
• 4+ years of experience in power and cooling concepts inside the data center

ADDITIONAL REQUIREMENTS:

• Position is subject to pre-employment drug and random drug and alcohol testing
• Position is subject to pre-employment and annual post employment background checks
• Work is often performed in tight quarters and physical dexterity is necessary to perform job functions
• Ability to lift up to 35lbs. unassisted
• Comfortable working at elevated heights (up to 50 feet) with appropriate safety gear
• Comfortable working in an environment requiring exposure to noise
• Available to work evenings and weekends, as the schedule varies depending on site operational needs; flexibility is required