Technical Account Manager

About the Role

Location: New York City (Primary), Denver, Chicago, Singapore (APAC), London, San Francisco, Austin, Los Angeles
Commitment: 5 Days In-Person

We're looking for someone who can be a trusted technical partner to customers running Endex in important workflows.

As a Technical Account Manager at Endex, you'll own the ongoing technical relationship for established customers. You'll coordinate escalations, maintain technical account plans and help customers operate Endex reliably after launch, partnering with support engineers on diagnosis and FDEs on integration work.

Your Key Responsibilities

• Own the Technical Account Plan: Maintain a shared view of architecture, integration dependencies, operating risks and the customer's technical priorities.
• Coordinate Complex Escalations: Bring support, engineering and customer IT together with clear owners, timelines and communication.
• Communicate Clearly: Translate technical updates into customer impact and next steps.
• Run Proactive Reviews: Review recurring incidents, system health and upcoming changes so customers can operate Endex reliably after launch.
• Improve Support Practice: Build runbooks and capture durable resolutions.

What We're Looking For

• Enterprise Support Experience: You've owned technical relationships or escalations for business customers.
• Technical Depth: You can investigate systems and challenge an incomplete diagnosis.
• Composure: You communicate clearly during urgent or ambiguous situations.
• Strong Coordination: You keep internal responders and customer stakeholders aligned.
• Enterprise Technical Judgment: You can discuss APIs, identity and integration dependencies with customer IT teams while translating technical risk into a clear account plan.

Nice to Have

• Experience with regulated customers
• Incident coordination experience
• Familiarity with APIs and enterprise authentication