Technical Support Engineer

About the Role

Location: New York City (Primary), Denver, Chicago, Singapore (APAC), London, San Francisco, Austin, Los Angeles
Commitment: 5 Days In-Person

We're looking for someone who can reproduce a difficult product issue and work methodically toward a resolution.

As a Technical Support Engineer at Endex, you'll own technical investigations across support requests. You'll work with engineering on bugs and operational issues while giving customer-facing teams the context to communicate accurately.

Your Key Responsibilities

• Diagnose Production Issues: Use logs, request traces, API responses and reproducible examples to isolate failures across the product and integrations.
• Drive Technical Resolution: Validate workarounds, coordinate engineering fixes and confirm that the customer's workflow works again.
• Resolve What You Can: Apply supported fixes and validate the result with the customer team.
• Support Incident Response: Provide technical context and timely investigation updates.
• Prevent Repeated Incidents: Write runbooks and root-cause summaries, improve diagnostic tooling and bring recurring defects back to product engineering.

What We're Looking For

• Technical Support Experience: You've investigated production software issues or equivalent engineering problems.
• Debugging Ability: You can reason through logs, API behavior and system dependencies.
• Coding Fundamentals: You can read code and build small tools or reproductions.
• Clear Documentation: You leave investigation notes another engineer can act on.
• Hands-On Troubleshooter: You can investigate authentication, permissions, networking and data-flow problems, and communicate findings to users and engineers.

Nice to Have

• Cloud application support
• Python or JavaScript experience
• Experience with SQL, HTTP APIs and Python or JavaScript for support investigation