← All jobs
Xcellink Pte Ltd

Helpdesk Engineer - ST-FNW240531 013/01

Singapore
Salary
Not stated
Level
Mid
Work type
Not stated
Visa
Not stated

Open. First seen 5 October 2026.

Apply on apply.workable.com →

The team: Enterprise Operations and Services

This role is one of 55 open in Enterprise Operations and Services.

WHAT THE TEAM WORKS WITH, ACROSS ITS POSTINGS

Cybersecurity (6 of 55), Cisco (5 of 55), Linux (5 of 55), Networking (4 of 55), Agile (3 of 55), CSS (3 of 55), HTML (3 of 55)

OTHER ROLES ON THIS TEAM

From the team and dates on Xcellink Pte Ltd's own job board.

About the role

The Company:

A leading logistics company is expanding the team and is looking for Helpdesk Engineers.

The Role:
1. Provide prompt and efficient technical support to customers experiencing issues via email, phone calls and live chat.
2. Troubleshoot and resolve software-related problems, guide users through solutions and ensure a positive customer experience.
3. Proactively engage with customers to promote the use of applications, highlighting their benefits and features.
- Educate users on software functionalities and encourage the adoption of new features.
4. Actively gather feedback from customers regarding their experiences.
- Document and categorize customer feedback, ensuring clarity and detail.
- Regularly report customer feedback to the application owner for improvements.

Requirements

  • With 2-3 years' experience in a Customer Technology and applications support related role with helpdesk experience.
  • Good working knowledge of web-based and eCom, CRM, logistics applications.
  • Proficient in English (both spoken and written)

Benefits

  • Fixed and variable allowances
  • Fixed and variable bonuses

Similar jobs

Is this your posting and you want it taken down? Email info@careerholo.com.