FBS - Learning Experience Designer

Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

About the Role

The Learning Experience Designer is responsible for designing, developing, and measuring learning and performance solutions that build capabilities, improve learner outcomes, and drive meaningful business results across University of Farmers.

This role owns learning solutions end to end — from needs analysis and consultation through design, development, launch, and evaluation. You will partner closely with business leaders, line-of-business representatives, trainers, and subject matter experts to understand business challenges and translate them into effective learning experiences.

Solutions may include instructor-led training, virtual learning, e-learning, video, interactive digital experiences, job aids, performance support, coaching materials, and content delivered through learning platforms and technologies.

The ideal candidate combines strong instructional design expertise with consulting skills, creativity, visual and digital design capabilities, and a strong understanding of how learning can influence business performance.

What You’ll Do

• Conduct learning and performance needs analyses for new and existing programs, identifying capability gaps and opportunities for improvement
• Design and develop end-to-end learning solutions aligned with business objectives and learner needs
• Develop training curricula, certificate programs, instructor-led materials, virtual learning, e-learning, job aids, coaching resources, and performance support tools
• Apply adult learning principles, instructional design methodologies, and innovative learning techniques to create engaging and effective learning experiences
• Create storyboards, learning journeys, course materials, interactive experiences, and digital learning content
• Use tools such as Articulate 360, Rise, Storyline, Adobe Creative Cloud, video editing platforms, and AI-powered video tools to develop learning experiences
• Recommend the most appropriate learning format, technology, and delivery approach based on the audience, business need, and desired outcome
• Research emerging learning technologies, instructional design practices, and industry trends to continuously improve learning solutions
• Partner with business leaders, school leads, subject matter experts, trainers, and other stakeholders to understand business challenges and design effective solutions
• Lead consultations and business meetings to identify learning opportunities and recommend solutions that support business objectives
• Analyze learner outcomes and business results to identify opportunities for improvement and recommend modifications to learning solutions
• Support trainers and facilitators with learning materials, measurement approaches, facilitation resources, and evaluation activities
• Evaluate the effectiveness of complex learning solutions and use findings to improve future programs
• Establish measurement approaches to track learner success, learning effectiveness, and business results generated by learning initiatives
• Collaborate with learning, performance, technology, and business teams to ensure solutions are scalable, sustainable, and aligned with organizational priorities
• Develop recommendations based on data, learner feedback, business performance, and evaluation findings
• Stay current with trends in instructional design, learning technology, adult learning, digital learning, and emerging AI capabilities
• Contribute to continuous improvement of learning design standards, processes, tools, and best practices

Requirements

• Experience in instructional design, learning experience design, educational content development, or a related field
• Bachelor’s degree in Education, Instructional Design, Design, Technology, Communication, or a related field preferred
• Fluent English, with the ability to communicate effectively with international stakeholders
• Demonstrated experience designing scalable learning solutions across classroom, virtual, and online environments
• Strong knowledge of instructional design methodologies and adult learning principles
• Experience conducting needs analysis and translating business requirements into learning solutions
• Experience with storyboarding, course development, visual design, and learning content production
• Experience with Articulate 360, particularly Rise and Storyline
• Familiarity with LMS/LXP platforms and digital learning technologies
• Experience with Adobe Creative Cloud or similar visual design tools
• Ability to manage multiple projects and priorities while maintaining quality and deadlines
• Analytical mindset with the ability to evaluate learning effectiveness and connect learning outcomes to business results
• Comfortable working in a fast-paced, collaborative, and continuously evolving environment

Benefits

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Career development and training opportunities
• Flexible work arrangements
• Dynamic and inclusive work culture within a globally renowned group
• Private Health and Dental Insurance
• Pension Plan
• Meals tickets
• Life Insurance

Please note: CVs must be submitted in English. Applications in other languages will not be considered.

By applying for this position, candidates acknowledge and agree that:

• Personal Data Processing: The personal data provided during the recruitment and selection process will be collected, processed, and retained for legitimate recruitment and compliance purposes, in accordance with applicable data protection and privacy laws and FBS internal policies.
• Legal Authorization to Work: Employment with FBS is conditional upon the candidate having valid, local legal authorization to work in the country where the role is based at the time of hire. FBS does not sponsor or obtain work authorization unless explicitly stated.
• Exclusivity of Employment and Conflict of Interest: Upon acceptance of an offer and during employment with FBS, employees will not be permitted to engage in parallel employment, professional activities, or paid work for other entities. Any ownership, partnership, directorship, or participation in other businesses or companies must be fully disclosed and formally reviewed in accordance with FBS internal conflict‑of‑interest and external engagement policies prior to the start date or as soon as such circumstances arise.

Failure to comply with these conditions may impact the hiring decision or employment continuation.