Clera

Deployment Strategist / Success Engineer

Berlin
Salary
€75,000 - €110,000 annually
Level
Mid
Work type
On-site · Berlin
Visa
Not offered

Open. First seen 27 October 2026.

Apply on the company's site →

About the role

About the Role

Join a customer operations team at an early-stage AI voice software company. This hands-on, customer-facing role spans two tracks: Deployment Strategists guide customers from project scoping through their first production calls, while Success Engineers support live customers by improving adoption, retention, and expansion.

What You'll Do

  • Scope customer use cases, configure and tune voice agents, and lead user acceptance testing to bring customers into production.
  • Build integrations between AI agents and customer systems such as CRMs, dialers, calendars, and ticketing platforms, including custom tools and webhooks.
  • Monitor agent performance, refine prompts and workflows, and troubleshoot integration and call-quality issues in production.
  • Manage customer projects and accounts, with a focus on deployment timelines and pilot outcomes or ongoing adoption, retention, and expansion.
  • Lead customer workshops and training, and share customer needs with product teams.
  • Create repeatable deployment and adoption playbooks, workflows, and documentation.

What We're Looking For

  • For Deployment Strategist: at least 1 year in a high-stakes, customer-facing role such as consulting, implementation, sales, or account management, including leading complex projects end to end.
  • For Success Engineer: at least 2 years in a technical customer-facing role such as technical account management, solutions engineering, implementation, or SaaS support.
  • Experience building workflows and AI agents, with practical knowledge of prompt engineering, APIs, webhooks, and integration troubleshooting.
  • Experience designing and deploying integrations with customer backend systems, managing multi-stakeholder pilots, and documenting technical setups and best practices.
  • Fluent English and German are required. Experience with voice agents, conversational AI, or customer operations in sectors such as energy, telecom, insurance, or financial services is useful.

Compensation & Benefits

€75,000 to €110,000 annually. Visa sponsorship is not available.

Location

Deployment Strategists work on-site in Berlin, Germany. Success Engineers may work hybrid within Europe and should expect travel.

What this role asks for

Particular to this role

Prompt Engineering

Rare in Clera's other 299 open postings.

Compared with Clera's other open jobs.

The team: Engineering HIRES STEADILY

This role is one of 433 open in Engineering. 367 were posted in the last 30 days and the oldest in March: a team that hires all year rather than one being built.

WHAT THE TEAM WORKS WITH, ACROSS ITS POSTINGS

Python (189 of 433), LLM (180 of 433), TypeScript (166 of 433), React (137 of 433), Machine Learning (111 of 433), PostgreSQL (80 of 433), JavaScript (73 of 433)

OTHER ROLES ON THIS TEAM

From the team and dates on Clera's own job board.

Other openings for this role

4 open postings for this role in Berlin, first posted 28 September 2026. The company is likely hiring for more than one position. None has been taken down and posted again.

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